Kayla White
Phelan,CA
Summary
At Rocket, as an Assistant Manager, I spearheaded operations, enhancing customer satisfaction and staff performance through effective leadership and problem-solving skills. Expert in money handling and fostering team collaboration, I significantly improved financial accuracy and employee engagement, driving operational excellence and sales growth. Customer service, store ordering and stocking, store schematics, meeting sales goals, solving customer issues, ensure team meets company and store specific goals, provides upbeat work environment, maintains safe and organized work place, ensures team follows company policy and adheres to loss prevention procedures, daily paperwork, email correspondence, hard working, reliable and thrives in a stressful fast paced work environment Maintained clean and organized work place. Cleaning, stocking, maintenance of parking lot including sweep, mop, painting, cleaning windows, etc.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Rocket
02.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Diploma - General Studies
Desert View Independent School
Phelan, CA06.2004
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Customer rapport
- Compliance understanding
- Sales Growth
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
- Goal Setting
- Work Planning and Prioritization
Timeline
Assistant Manager
Rocket
02.2015 - Current
Diploma - General Studies
Desert View Independent School