Kayla Williams
Customer Service Manager
Upland,California
Summary
Industrious customer service specialist dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Motivated center manager who maintains customer satisfaction and contributes to company success. Proven ability to establish rapport with clients and exceed sales quotas. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with beauty industry sales and proactive in capturing new customers and business opportunities.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Center Manager
EWC East Bay Inc. Dba European Wax Center
Upland , CA
2022.04 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
Call Center Customer Service Specialist
Manpower Inc
, CA
2021.02 - 2022.02
- Provided vital resources to persons gravely affected by COVID-19.
- Educated customers on company systems, form completion, and access to services.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sr. Sales Representative
Nelson's Pharmacy
Glendora , CA
2019.03 - 2021.02
- Sales associate
- Pharmacist Assistant
- I was responsible for welcoming guests and providing them with exemplary customer service
- Assisted in pharmaceutical shelf stocking and COVID-19 cleaning and sanitation protocols.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Promoted advanced biological therapeutic and medical products by cultivating rapport with high-profile physicians, hospitals, pharmacies and acute and long-term facilities across California.
Childcare Aide
Small World Child Care Center
Los Angeles , CA
2018.06 - 2019.04
- Responsible for supervising and monitoring the safety of children, ranging from age six months to seven years old.
- Encouraged child involvement in classroom experiences and group interaction.
- Modeled appropriate activities and positive behavior management.
- Updated records of contact, medical and progress information.
- Maintained childcare center schedule in alignment with parent needs.
Assistant Event Coordinator
Flawless Affairs
Los Angeles , CA
2014.05 - 2017.06
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Identified cost savings by researching new vendors and negotiating with partnered vendors.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Bachelor of Arts - Liberal arts
University of California, Riverside
Riverside, CA 2015.09 - 2020.06
Licensed Esthetician - Esthetics
Paul Mitchell The School - Pasadena
Pasadena, CA 2021.09 - 2022.05
Skills
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Timeline
Center Manager
EWC East Bay Inc. Dba European Wax Center
2022.04 - Current
Licensed Esthetician - Esthetics
Paul Mitchell The School - Pasadena
2021.09 - 2022.05
Call Center Customer Service Specialist
Manpower Inc
2021.02 - 2022.02
Sr. Sales Representative
Nelson's Pharmacy
2019.03 - 2021.02
Childcare Aide
Small World Child Care Center
2018.06 - 2019.04
Bachelor of Arts - Liberal arts
University of California, Riverside
2015.09 - 2020.06
Assistant Event Coordinator
Flawless Affairs
2014.05 - 2017.06
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