Kayla Yoest
Guthrie Clinic
Endicott
12
years of professional experience
Dynamic Patient Service Specialist with proven expertise at Guthrie Clinic in optimizing appointment scheduling and enhancing patient satisfaction. Skilled in insurance verification and HIPAA compliance, I excel in multitasking and fostering a welcoming environment, ensuring efficient service delivery and strong patient relationships. Committed to improving healthcare operations through effective communication and organization.
Work History
Patient Service Specialist
7 Years 3 Months- Managed patient check-in processes to ensure smooth appointments and efficient service.
- Assisted patients with insurance verification and billing inquiries for accurate account management.
- Scheduled appointments utilizing electronic health record (EHR) systems to optimize provider availability.
- Communicated effectively with multidisciplinary teams to coordinate care for diverse patient needs.
- Resolved patient concerns promptly, enhancing overall satisfaction and trust in services provided.
- Trained new staff on best practices for patient interaction and system navigation procedures.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Receptionist
3 Years- Greeted and assisted patients, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments using electronic health record systems.
- Maintained patient confidentiality and adhered to HIPAA regulations.
- Processed insurance information and verified patient coverage accurately.
- Organized and maintained filing systems for patient records.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved workflow by introducing more efficient document handling and organization practices.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma
Skills
Appointment scheduling
Patient confidentiality
Insurance verification
Professionalism and ethics
Medical terminology
HIPAA compliance
Customer service
Patient registration
Friendly and outgoing
Patient check-in
Registration and admissions
Data entry
EMR
Referral coordination
Multitasking and organization
Healthcare systems
Timeline
Patient Service Specialist
Guthrie Clinic
07.2019 - CurrentRead More
Receptionist
Endwell Family Physicians
03.2015 - 03.2018Read More
Vestal High School
High School Diploma
Read More