Kayla Young
Philadelphia,PA
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
5
5
years of professional experience
Work History
Medical Scheduler
Jefferson Outpatient Imaging
04.2022 - Current
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
Teacher's Assistant
Chesterbrook Academy Preschool
05.2019 - 06.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Maintained safety and security by overseeing students in recess environments.
- Documented student progress and communicated with parents to keep informed.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
Medical Records Clerk
University Of Pennsylvania
10.2018 - 05.2019
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Scanned and uploaded medical records into electronic medical records system.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA02.2020
Skills
- Patient confidentiality
- Appointment Coordination
- File preparation
- Data Entry
- Patient Scheduling
- HIPAA Compliance
- Schedule Management
- Strong Organization
- Insurance Verification
- Medical Office Procedures
- Referral Verification
- Medical Coding
- Medical Terminology
Timeline
Medical Scheduler
Jefferson Outpatient Imaging
04.2022 - Current
Teacher's Assistant
Chesterbrook Academy Preschool
05.2019 - 06.2021
Medical Records Clerk
University Of Pennsylvania
10.2018 - 05.2019
High School Diploma -
South Philadelphia High School
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