Kristoffer Sinigayan
Rose International (Kaiser Permanente)
Rocklin,CA
8
Years of experience
Diligent Medical Scheduler with comprehensive background in managing patient schedules and coordinating appointments. Successfully streamlined scheduling processes to improve operational efficiency and enhance patient satisfaction. Demonstrated expertise in communication and organizational skills to ensure seamless clinic operations.
Work History
Medical Scheduler
3 Years 6 Months- Maintains scheduling systems and follows department scheduling guidelines.
- Worked in a call center environment, handling customer inquiries and support. Sits at a workstation with a computer terminal and telephone.
- Proactively schedules each area to ensure all available time is used appropriately by scheduling sequentially, when possible, and by utilizing the cancellation list.
- Communicates effectively and appropriately with all parties involved in the scheduling process.
- Communicates effectively and appropriately with all parties involved in the scheduling process.
- Answers phones in a professional manner, directing calls to the appropriate area and/or taking messages.
- Demonstrates efficiency and accuracy in maintaining the medical record.
- Proactively scheduled each area, optimizing time usage by arranging appointments sequentially and utilizing cancellation list.
- Collaborated with a radiologist to discuss patient cases and scheduling needs. as needed. Incorporates urgent and emergent cases into schedule by rearranging assignments, notifying appropriate personnel, and rescheduling patients when necessary.
Front Desk/Optometric Technician
2 Months- Gathered and documented patient medical histories to inform treatment plans.
- Using diagnostic instruments (lensometer, keratometer, and ophthalmometer).
- Taking patient medical histories.
- Assisted healthcare professionals during in-office procedures to ensure smooth operations.
- Answering questions about medications, eyeglasses, and contact lenses.
- Maintaining ophthalmic equipment.
- Coordinated and scheduled future appointments to optimize patient flow and clinic efficiency.
Optometric Assistant
2 Years 8 Months- Greeted customers, answered questions, and obtained preliminary patient histories to support efficient examination processes.
- Assisting with vision examinations, such as performing depth and color perception tests and taking visual acuity measurements.
- Greeting customers, answering questions, and obtaining preliminary patient histories.
- Assisted with vision examinations by performing depth and color perception tests and taking visual acuity measurements to ensure accurate assessments.
- Helped customers choose appropriate frames based on their preferences and needs.
Ophthalmic Technician/Front Desk
6 Months- Delivered exceptional customer service while managing multiple tasks, including handling inbound calls and resolving patient issues.
- Coordinated the daily office flow of all patients through their ophthalmic visit.
- Interviewed and recorded patient medical history via electronic data entry.
- Coordinated daily office flow to ensure timely and efficient patient visits through the ophthalmic process.
- Facilitated patients' understanding of diagnoses, instructions, and treatments provided by physicians.
- Conducted out of the office referrals to various medical physicians.
Medical Assistant Extern
1 Month- Managed electronic scheduling systems to optimize patient appointment flow and improve clinic operations.
- Coordinated provider schedules to maintain adequate staffing levels and enhance patient service efficiency.
- Implemented strategies to resolve scheduling conflicts, fostering improved communication between departments and elevating patient satisfaction.
- Developed and implemented training programs for new employees on scheduling protocols, promoting knowledge sharing and operational effectiveness.
Medical Assistant Extern
1 Month- Facilitated communication between physicians and patients using Health Connect system to ensure timely information exchange.
- Coordinated with co-workers to manage high-volume patient care, enhancing overall service delivery.
- Corresponded with physicians and patients through the Health Connect system.
- Assisted physicians and nurses during minor medical procedures to ensure patient comfort and efficiency.
Education
Certification - Medical Assistant
High School Diploma
Skills
Patient scheduling
Appointment coordination
Patient flow management
HIPAA compliance
Patient confidentiality
Data entry
Organizational skills
Patient intake
Timeline
Medical Scheduler
Rose International (Kaiser Permanente)
03.2023 - CurrentRead More
Front Desk/Optometric Technician
Twelve Bridges Vision Care
09.2022 - 11.2022Read More
Optometric Assistant
Dr. Sherryl Quong
08.2019 - 04.2022Read More
Ophthalmic Technician/Front Desk
Dr. Kim Cooper
02.2019 - 08.2019Read More
Medical Assistant Extern
Pedia Health Medical Group
11.2018 - 12.2018Read More
Medical Assistant Extern
Kaiser Permanente Family / Adult Medicine
10.2018 - 11.2018Read More
South San Francisco High School
High School Diploma
Read More
Unitek College
Certification from Medical Assistant
Read More