Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Young

Loganville,GA

Summary

Proven to excel in high-volume dining environments, I leveraged exceptional customer service and cash handling skills at O Shucks Bar and Grill to enhance guest satisfaction and streamline operations. Collaborated effectively with teams, mastering menu memorization and food safety, to improve performance and maintain a professional appearance.

Overview

6
6
years of professional experience

Work History

Server

O Shucks Bar and Grill
04.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Host

Texas Roadhouse
01.2022 - 06.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Loganville High School
Loganville, GA
05.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Menu Memorization
  • High-volume dining
  • Food safety understanding
  • Order Accuracy
  • Performance Improvement

Timeline

Host

Texas Roadhouse
01.2022 - 06.2022

Server

O Shucks Bar and Grill
04.2019 - Current

Loganville High School

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Kayla Young