Kayla A. Smith
Westminster,CO
Summary
Specialty insurance account manager with 10+ years of experience supporting complex commercial placements across E&S and admitted markets. Expertise in Project Risk and construction-related lines including Builders Risk, Environmental (PLL/CPL), and Casualty (WRAP, GL, Excess/Umbrella), with strong submission management, exposure analysis, and carrier negotiation skills. Known for high-touch client and retail agent service, executing time-sensitive placements and policy servicing endorsements, and partnering cross-functionally—including with software engineers—to improve workflow efficiency through tech-enabled platforms.
Overview
17
17
years of professional experience
Work History
Account Manager
Arqu Inc
Denver, CO
10.2024 - Current
- Primary point of contact for retail agents placing complex specialty risks in E&S and admitted markets
- Manage and review underwriting-ready submissions across Builders Risk, Environmental, Energy, and Casualty
Coordinate with underwriters to negotiate coverage terms, pricing, limits, and manuscript endorsements - Support Builders Risk placements for new construction and renovation projects, including CAT exposure, DSU, and soft costs
- Manage Environmental placements (PLL, CPL), and negotiating retroactive dates and coverage terms
- Support Energy and Casualty accounts, including GL and Excess/Umbrella, reviewing loss runs, payrolls, revenues, and layered program structures
- Process endorsements, additional insureds, waivers of subrogation, and contract-driven coverage requirements
- Collaborate with software engineers at a tech-enabled wholesaler to help design and refine an interactive platform used by internal teams, retail agents, and carrier partners
Senior Account Manager
Lockton Companies, LLC
Denver, CO
02.2022 - 10.2024
- Manage complex Project Risk client accounts, serving as primary point of contact for day-to-day service and strategy.
- Lead coverage placements, including marketing strategy, carrier negotiations, and coverage/pricing recommendations.
- Analyze project exposures, market conditions, and coverage changes to guide client decisions and risk mitigation.
- Coordinate policy administration (endorsements, certificates, audits, documentation) and ensure accurate, timely deliverables.
- Partner cross-functionally with internal teams and carriers to execute insurance program timelines and maintain service standards.
Account Manager
Alliance Insurance Agency
Arvada, CO
06.2021 - 02.2022
- Determined financial needs for customers by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
- Carried out day-day-day duties accurately and efficiently, including but not limited to certificate request, process endorsements, obtain new and renewal quotes.
- Delivered engaging and polished presentations to highlight products, policies, coverages, billing information then reviewed and suggested necessary changes to ensure the best coverage for the client.
Associate Account Manager
Moody Insurance Agency
Denver, CO
02.2019 - 06.2021
- Collaborated with multiple internal teams, underwriters, and brokers to evaluate costs and coverages.
- Maintained a small book of business with approximately $400,000 in revenues.
- Maintained high standards of customer service by answering pricing, availability, and coverage questions accurately.
- Addressed problems with accounting, billing, service, and document delivery to maintain and enhance client satisfaction.
Office Manager / Producer
Certified Insurance Group
Arvada, CO
12.2015 - 12.2018
- Worked closely with underwriters and brokers to secure the appropriate coverage for the insured.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed customer service database, including troubleshooting, maintenance, and updates.
Account Manager
American National Insurance Company
Denver, CO
08.2009 - 12.2015
- Worked independently to collect monthly insurance premiums, while managing accounts with monthly premiums as high as $17,000.
- Assessed life insurance coverage plans and long-term goals to successfully align new products with plans and strategies.
- Upsold additional products and services after identifying customer needs and requirements.
- Developed sales leads from direct referrals and networking.
Skills
- Business growth and retention
- Account servicing skills
- Customer rapport
- Prioritizing workflows
- Checking quotes
- Quotes and sales
- Vertafore software proficiency
- Detail-oriented
Additional Information
- EDUCATION/LICENSES
- Colorado State University September 2007 - Technical Trade Certificate in Construction Management Administration,
- Colorado Insurance Licenses - Currently licensed to do business in Life & Health and Property & Casualty and Surplus Lines Insurance in Colorado
Timeline
Account Manager
Arqu Inc
10.2024 - Current
Senior Account Manager
Lockton Companies, LLC
02.2022 - 10.2024
Account Manager
Alliance Insurance Agency
06.2021 - 02.2022
Associate Account Manager
Moody Insurance Agency
02.2019 - 06.2021
Office Manager / Producer
Certified Insurance Group
12.2015 - 12.2018
Account Manager
American National Insurance Company
08.2009 - 12.2015
References
- Brandie Urban
303-880-3828
Bmu1925@gmail.com
- Kayleigh Elrod
303-917-3858
Kae4787@gmail.com
- Tim McCaffrey
617-290-8795
tjmmccaffrey@gmail.com