KAYLA DELAO
Odessa
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Optometric professional prepared for role in advanced eye care. Brings in-depth experience in patient assessment, diagnostic testing, and maintaining meticulous patient records. Focuses on team collaboration and adaptability, ensuring seamless operations in dynamic environments. Proficient in ocular imaging and patient communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optometric Technician
Odessa Vision
Odessa, TX
11.2024 - Current
- Performed preliminary eye exams using autorefractors and tonometers to assess patient vision.
- Assisted optometrists in diagnosing and managing various eye conditions through accurate data collection.
- Maintained and calibrated optical equipment, ensuring optimal performance and safety standards.
- Educated patients on proper contact lens care, enhancing their understanding of eye health management.
- Streamlined patient intake processes, improving workflow efficiency within the clinic environment.
- Trained junior technicians on operational procedures, fostering a collaborative team atmosphere.
- Developed patient follow-up protocols to ensure consistent care and satisfaction post-appointment.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Activities Assistant
Sienna Extended Care and Rehab
06.2023 - Current
- Enhanced resident satisfaction by developing and implementing engaging activity programs.
- Collaborated with other departments for seamless event coordination, resulting in well-executed activities.
- Improved resident participation by creating tailored activities to meet individual interests and needs.
Center Medical Specialist - Donor Center Technician
Grifols/BIOMAT
05.2023 - 04.2024
- Enhanced donor experience by providing exceptional customer service, friendly & positive interactions while disconnecting patients from machines and maintaining a clean workspace.
- Contributed to increased donation rates by effectively educating donors on the importance of regular donations.
- Ensured donor safety and comfort by closely recording vital signs.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Reduced wait times for donors by efficiently managing appointment scheduling and walk-in traffic.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Set up, maintained, and verified plasma machines sterility of lab equipment and tools.
Team Lead & Sales Member
T-Mobile
01.2022 - 06.2023
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Implemented effective sales strategies for improved market penetration and customer satisfaction.
- Exceeded sales targets with consistent follow-ups and persuasive negotiation tactics.
Assistant Manager
Family Dollar
10.2020 - 01.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Pawnbroker/Assistant Manager
Cash America Pawn
08.2019 - 09.2020
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Evaluated the value of various items, such as jewelry, electronics, and tools, based on market conditions and item condition.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
Tax Preparer - Seasonal Work Only
H&R Block
12.2017 - 04.2018
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
- Collaborated with fellow team members to address and resolve any discrepancies in client tax documents.
Education
High School Diploma - Career Advancement Program
Prosperity Employment Outreach
Midland, TexasHigh school diploma or GED - undefined
Permian High School
Odessa, TX06-2013
Skills
- Operations Management
- Outside & Retail sales
- Retail Operations
- Customer Service
- Cash Handling
- Payroll
- Negotiation
- Loan Processing
- Merchandising
- Employee Performance Evaluations
- Marketing Knowledge
- Appointment scheduling
- Visual field testing
- Diagnostic imaging
- Retinal photography
- Glaucoma screening
- Optometric equipment operation
- Patient testing
- Pre-testing procedures
- Color vision testing
- Refraction techniques
- Chart preparation
- Visual acuity testing
Certification
- Insurance License, 2021-06-01, 2021-08-01, True
- Property & Casualty License, False
Timeline
Optometric Technician
Odessa Vision
11.2024 - Current
Activities Assistant
Sienna Extended Care and Rehab
06.2023 - Current
Center Medical Specialist - Donor Center Technician
Grifols/BIOMAT
05.2023 - 04.2024
Team Lead & Sales Member
T-Mobile
01.2022 - 06.2023
Assistant Manager
Family Dollar
10.2020 - 01.2022
Pawnbroker/Assistant Manager
Cash America Pawn
08.2019 - 09.2020
Tax Preparer - Seasonal Work Only
H&R Block
12.2017 - 04.2018
High school diploma or GED - undefined
Permian High School
High School Diploma - Career Advancement Program
Prosperity Employment Outreach
ADDITIONAL INFORMATION
Currently learning ASL