Kayla Gage
Gresham
Summary
Experienced Senior Prelude Trainer with extensive background in registration. Skilled in healthcare systems training, patient registration workflows, and supporting clinical staff. Known for strong communication, problem-solving, and leadership abilities.
Overview
14
14
years of professional experience
Work History
Senior Prelude Trainer
OHSU
11.2017 - Current
- Train and support clinical and administrative staff in Epic Prelude registration workflows
- Lead implementations, upgrades, and optimizations for hospital registration systems
- Provide technical expertise and troubleshoot workflow issues to ensure smooth operations
- Collaborate with clinical leaders to improve patient registration processes and efficiency
- Mentor and support new team members through onboarding and ongoing training initiatives
Computer User Support Analyst
OHSU
07.2017 - 11.2017
- Analyzed user issues and provided timely resolutions to enhance overall satisfaction.
- Developed and maintained documentation for troubleshooting procedures and user guides.
- Collaborated with cross-functional teams to improve system functionality and user experience.
- Trained new staff on support protocols and tools, ensuring seamless integration into the team.
- Enhanced user satisfaction by providing timely and accurate technical support for software and hardware issues.
Patient Access Coordinator
OHSU
02.2016 - 07.2017
- Coordinated patient registration processes, ensuring timely access to services.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Streamlined insurance verification workflows to enhance accuracy and reduce delays.
- Trained new staff on patient access protocols and system usage for improved service delivery.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Verified patient insurance eligibility and entered patient information into system.
Financial Assistance Specialist
OHSU
07.2013 - 02.2016
- Evaluated financial assistance applications for eligibility and compliance with regulations.
- Handled escalated client inquiries with empathy and professionalism, resolving issues swiftly while maintaining positive relationships with all parties involved.
- Developed training materials for staff on financial assistance programs and processes.
- Streamlined application processing procedures, improving response times and client satisfaction.
Patient Access Service Representative
OHSU
10.2011 - 07.2013
- Facilitated patient registration processes, ensuring accurate data entry and efficient workflow.
- Managed patient inquiries, providing timely and informative responses to enhance satisfaction.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.
Education
Bachelor of Science - Human Resource Management
Portland State University
Portland, ORBachelor of Science - Management and Leadership
Portland State University
Portland, ORSkills
- Epic Prelude & Patient Registration Systems
- Training & Staff Development
- Healthcare IT Support
- Workflow Optimization
- Communication & Collaboration
- New hire training
- Group and individual instruction
- Training needs analysis
- Curriculum planning
- Course development
- Attention to detail
- Clear communication
Timeline
Senior Prelude Trainer
OHSU
11.2017 - Current
Computer User Support Analyst
OHSU
07.2017 - 11.2017
Patient Access Coordinator
OHSU
02.2016 - 07.2017
Financial Assistance Specialist
OHSU
07.2013 - 02.2016
Patient Access Service Representative
OHSU
10.2011 - 07.2013
Bachelor of Science - Management and Leadership
Portland State University
Bachelor of Science - Human Resource Management
Portland State University
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