Kaylah Smallwood
Orlando
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
1
1
year of professional experience
Work History
Crew Member
Raising Cane's Restaurants
Orlando
11.2025 - Current
- Prepared and cooked food items according to company recipes and standards.
- Served food promptly to enhance guest satisfaction.
- Executed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking, to ensure smooth service.
- Maintained cleanliness of the dining area, kitchen, and equipment throughout shifts.
- Followed safety protocols to ensure a safe work environment for all employees.
- Managed cashier duties by processing orders, handling payments, and providing change efficiently.
Crew Trainer
McDonald's
Orlando
04.2025 - Current
- Coordinated training sessions for staff on new menu items and promotions.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Demonstrated customer service techniques to enhance guest experience.
- Supported shift leaders in maintaining a clean and organized work environment.
- Ensured compliance with health and safety regulations during shifts.
- Assisted in managing inventory and restocking supplies as needed.
- Provided feedback to management on staff training needs and improvements.
Crew Member
Jamaican me happy
Orlando
08.2025 - 01.2026
- Delivered exceptional customer service during busy dining hours and special events, enhancing guest experience.
- Prepared and cooked food items according to recipes and standards, ensuring high quality and consistency.
- Maintained cleanliness of dining area, kitchen, and equipment throughout shifts, contributing to a safe and welcoming environment.
- Operated cash register efficiently while processing customer orders and payments.
Education
Oak Ridge High School
Orlando, FLSkills
- Food preparation
- Cooking
- Food safety practices
- Quality control checks
- Cash handling
- Customer service
- Team training
- Time management
- Adaptability to change
- Problem resolution
- Product knowledge
- Problem-solving
- Communication skills
Timeline
Crew Member
Raising Cane's Restaurants
11.2025 - Current
Crew Member
Jamaican me happy
08.2025 - 01.2026
Crew Trainer
McDonald's
04.2025 - Current
Oak Ridge High School