Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Lewis

Philadelphia,PA

Summary

A personable and dedicated Account Executive with substantial experience in account management, consulting sales and establishing connections. Expertise in executive level administrative assistance and customer support management. Passionate about joining a team and expanding my sales career while producing results that exceed expectations.

Overview

4
4
years of professional experience

Work History

Account Executive

Estetica Designs
Conshohocken, PA
04.2023 - 12.2023
  • Managed customer data through Brightpearl CRM Software to monitor wholesale account history, and increase productivity.
  • On-boarded 3 accounts to increase sales in designated territory resulting in overall increase to monthly sales and annual report.
  • Presented innovative sales pitches and marketing materials to boost client engagement and brand promotion through email and outbound calls.
  • Met monthly sales goal consecutively for 4 months and increased active accounts through product knowledge and customer relations.

Administrative Assistant/Customer Service Manager

Estetica Designs
Conshohocken, PA
08.2022 - 12.2023
  • Completed general administrative tasks and projects improving company's electronic records and website engagement.
  • Reported to the company President regarding appointments and office correspondences.
  • Managed electronic files for distribution via Brevo, Shipstation and Microsoft Office to clients to increase sales and brand awareness.
  • Assisted product management team with shipping, product tracking and inventory control.
  • Managed end-user communications through Shopify, Seller Central, and Amazon Seller.

Waitress

The Cigar Republic
Conshohocken, PA
10.2022 - 05.2023
  • Greeted guests and provided menus and beverages within a timely manner.
  • Maintained knowledge of seasonal drink list and food menu.
  • Received and placed customer orders within a timely manner resulting in efficient service.
  • Maintained the bar and dining areas to uphold clean and safe dining environment.

Customer Service Representative

Boyd's Philadelphia
Philadelphia, PA
11.2021 - 08.2022
  • Established relationship with customers to provided excellent customer service.
  • Received high customer satisfaction rating by resolving problems with knowledgeable and friendly service.
  • Implemented comprehensive training program to effectively train 4 new hire employees.
  • Processed returns, exchanges, refunds, layaways, special orders, and gift cards.
  • Proficient use in POS, ChainDrive and Credit Management systems.

Customer Service Representative

Bloomingdales
King of Prussia, PA
10.2019 - 08.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Assisted customers to find specific products, answer questions and offer product advice.
  • Used suggestive selling techniques to promote add-on sales.
  • Created new floor systems during holiday rush to optimize customer shopping and checkout experience.
  • Maintained clean dressing rooms and common areas of store.

Education

Bachelor of Science - Social Research

Widener University
05.2021

Skills

  • Written and verbal communications skills
  • Customer Relationship Management
  • Contract Negotiation
  • Team Collaboration and Leadership
  • Product Quality and Inventory Control
  • Microsoft Excel
  • Information Security
  • Interpersonal Skills

Timeline

Account Executive

Estetica Designs
04.2023 - 12.2023

Waitress

The Cigar Republic
10.2022 - 05.2023

Administrative Assistant/Customer Service Manager

Estetica Designs
08.2022 - 12.2023

Customer Service Representative

Boyd's Philadelphia
11.2021 - 08.2022

Customer Service Representative

Bloomingdales
10.2019 - 08.2021

Bachelor of Science - Social Research

Widener University

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Kayla Lewis