Kayla Marie Martin
Mobile Expert
Belleville,IL
Summary
A successful sales woman with 10+ years of customer experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
O’Fallon, IL
07.2019 - Current
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Discussed plans and promotions with customers, outlined restrictions and educated on policies to enhance sales.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Activated both contract and pre-paid wireless phones for 0+ customers per month by inserting new SIM cards, restoring content and establishing new payment accounts.
Bar Server
Thip’s Thai Cuisine
O’fallon, IL
11.2018 - 07.2019
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Handled $1,000 cash on daily basis, which built trustworthiness and loyalty with owners.
Server / Hostess
Olive Garden Restaurant
Cape Girardeau, MO
08.2016 - 10.2018
- Cultivated warm relationships with regular customers.
- Checked over 20+ daily IDs to verify ages and uphold Missouri liquor laws
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Associate
Hollister.Co
Fairview Heights, IL
09.2012 - 07.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Maintained cash drawer of $150 or more per shift.
Education
Bachelor Of Administrative Studies - Marketing
Southeast Missouri State University
Cape Girardeau, MO12.2022
Associate of Science - Marketing
Southwestern Illinois College
Belleville, IL05.2015
High School Diploma - Business
Mascoutah Community High School
Mascoutah, IL05.2012
Skills
- Customer service
- Organization
- Microsoft applications proficiency
- Relationship development
- Operational improvement
- Problem resolution
- Business operations
- Team management
Timeline
Mobile Expert
T-Mobile
07.2019 - Current
Bar Server
Thip’s Thai Cuisine
11.2018 - 07.2019
Server / Hostess
Olive Garden Restaurant
08.2016 - 10.2018
Sales Associate
Hollister.Co
09.2012 - 07.2016
Bachelor Of Administrative Studies - Marketing
Southeast Missouri State University
Associate of Science - Marketing
Southwestern Illinois College
High School Diploma - Business
Mascoutah Community High School
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Michael SedenoMichael Sedeno
Lead Retail Sales Associate at T-MobileLead Retail Sales Associate at T-Mobile
Delinege KingDelinege King
SMB Major Account Executive at T-MobileSMB Major Account Executive at T-Mobile
Theodore YoungTheodore Young
Production Worker at Panera BreadProduction Worker at Panera Bread