Detail-oriented professional with extensive experience in customer service. Demonstrated success in supervising and ensuring smooth operations, ready to leverage time management and computer skills to improve service delivery.
Overview
15
15
years of professional experience
Work History
Shift Leader/Cashier
IGA
Burkesville, Kentucky
09.2025 - Current
Supervise shift operations and ensure smooth workflow in the store.
Assist customers with inquiries and resolve issues promptly.
Monitor cash register operations and handle cash transactions securely.
Verify that cash drawers contain correct amounts of money during opening and closing shifts.
Remote Scheduling Center Agent
Aspen Dental
Burkesville, Kentucky
04.2024 - 01.2025
Assisted patients with appointment scheduling and insurance verification.
Addressed patient inquiries and concerns with professionalism and empathy.
Participated in training sessions to enhance knowledge of dental services offered.
Instructional Assistant
Cumberland County Schools
Burkesville, Kentucky
08.2021 - 03.2024
Assisted teachers in providing accommodations for students who need additional support.
Supported students with individualized learning needs and academic challenges.
Monitored students in class, hallways, and cafeteria to enforce school rules.
Attended training sessions on best practices for working with students with special needs.
Teacher Assistant
Lake Cumberland County Head Start
Burkesville, Kentucky
08.2018 - 06.2021
Assisted teachers in creating engaging lesson plans and instructional materials.
Supervised children and participated with children in activities.
Maintained communication with parents regarding student progress and classroom updates.
Shift Leader
Pizza Hut
Burkesville, Kentucky
07.2011 - 07.2018
Adhered to all health code regulations while preparing food items for customers.
Delegated tasks to employees and monitored activities and task completion.