Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaylaney Herrera-Ojeda

Marion,NC

Summary

Highly skilled bilingual Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Telecommunicator

McDowell County
Marion, NC
05.2023 - Current
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Used radio, telephone and computer system to update first responders with new information.
  • Worked effectively in team environments to make the workplace more productive.

Server

Hook and Anchor
Marion, NC
10.2022 - 07.2024
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided excellent customer service to ensure satisfaction.

Education

High School Diploma -

McDowell High School
600 McDowell High Dr
06-2024

Skills

  • Information gathering
  • Strong work ethic
  • Customer service
  • Typing speed
  • Multitasking

Certification

  • Emergency Fire Dispatcher
  • Emergency Medical Dispatcher
  • Emergency Police Dispatcher
  • ICS Courses
  • Baton Certification
  • CPR

Languages

Spanish
Native/ Bilingual

Timeline

Telecommunicator

McDowell County
05.2023 - Current

Server

Hook and Anchor
10.2022 - 07.2024

High School Diploma -

McDowell High School

Similar Profiles

CREATE PROFILE
Kaylaney Herrera-Ojeda