Kayla Trotman
Atlanta,GA
Summary
Experienced hospitality professional adept at creating warm and welcoming guest environments, ensuring seamless experiences and top-notch service. Skilled in efficiently managing guest interactions and maintaining a friendly atmosphere. Reliable team player committed to collaborative success, utilizing strong communication and organizational skills for smooth operations. Proficient in leading teams to achieve project objectives through effective management and strategic planning, with a proven track record of overseeing project execution in dynamic work settings.
Overview
4
4
years of professional experience
Work History
Hostess
Texas Roadhouse
11.2024 - 08.2025
- Greet guests warmly, manage seating arrangements, and maintain waitlists during busy hours.
- Communicate effectively with servers and kitchen staff to ensure a smooth dining flow.
- Provide guests with an excellent first impression and answer basic questions about the menu and services.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Team Lead
Panera Bread
12.2023 - 01.2025
- Provided exceptional customer service by efficiently taking orders and handling transactions.
- Maintained a clean and organized work environment to ensure a pleasant dining experience for customers.
- Collaborated with team members to manage peak hours and ensure smooth operations.
- Addressed customer inquiries and resolved issues promptly to enhance customer satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Social Media Manager
Klevij
06.2021 - 08.2023
- Developed and executed social media strategies to increase brand awareness and engagement.
- Created and curated content for various social media platforms, including Facebook, Instagram, and Twitter.
- Analyzed social media metrics and provided insights to improve campaign performance.
- Engaged with followers and responded to comments and messages to build a strong online community.
- Collaborated with the marketing team to align social media efforts with overall marketing goals.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Education
BBA - Marketing
Georgia State University
09.2025
High School Diploma -
Florida Southwestern Collegiate High School
Fort Myers, FL05.2025
Associate of Arts - General Studies
Florida Southwestern State College
Fort Myers, FL05.2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Guest engagement
- Interactive communication skills
- Table assignment
Timeline
Hostess
Texas Roadhouse
11.2024 - 08.2025
Team Lead
Panera Bread
12.2023 - 01.2025
Social Media Manager
Klevij
06.2021 - 08.2023
BBA - Marketing
Georgia State University
High School Diploma -
Florida Southwestern Collegiate High School
Associate of Arts - General Studies
Florida Southwestern State College
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