Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Bromley

Salisbury,MD

Summary

Meticulous worker; attentive to quality and detail. Able and willing to assist co-workers, supervisors, and clients in a cooperative manner. Committed to providing total quality work. Dependable employee with common sense and a variety of skills. Works well in a customer service atmosphere.

Overview

6
6
years of professional experience

Work History

Guest Advocate

Target
Salisbury, MD
10.2023 - Current
  • Greet customers and provided assistance to ensure a positive shopping experience.
  • Assist with returns, exchanges, and refunds in accordance with company policy.
  • Provide product knowledge to customers on the features and benefits of products.
  • Answer customer inquiries regarding store policies and procedures.
  • Maintain an organized workspace while stocking merchandise.
  • Perform cashier duties such as processing payments, returns, and exchanges accurately.
  • Verify age requirements for purchases of restricted items.
  • Resolve customer complaints in a professional manner.
  • Process online orders using point-of-sale systems.
  • Maintain up-to-date knowledge of store promotions and advertised items.
  • Demonstrate strong communication skills when interacting with customers and coworkers.
  • Maintain cleanliness standards throughout the store area.
  • Handle payment processing and provided customers with receipts and proper bills and change.
  • Answer phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Invite guests to join loyalty programs and special promotions to stay connected.

Customer Experience Manager

Michaels Craft Store
Salisbury, MD
07.2021 - 05.2023
  • Created and maintained employee schedules
  • Maintained accurate records of all interactions with customers including call logs, emails, online chats.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Revised department schedules to maximize coverage during peak hours.
  • Fulfilled, picked and packed online customer orders
  • Boxed, labeled, and prepared UPS shipments
  • Office duties – including but not limited to – Phones, filing, planograms, process cash and credit card payments
  • General Sales.
  • Analyzed customer feedback data to identify areas of improvement in the customer experience.
  • Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
  • Monitored customer service performance metrics and created reports for senior management review.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
  • Managed escalated customer issues and resolved conflicts in a timely manner.

Cashier

Chick-Fil-A, Inc
Salisbury, MD
10.2018 - 02.2019
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Answered customer questions and provided store information.

Education

High School Diploma -

Homeschooled
Salisbury, MD
10-2018

2 years Completed -

Wicomico High School
Salisbury, MD

Some College (No Degree) - Forensic Science

Wor-Wic Community College
Salisbury, MD

Skills

  • Stress Tolerance
  • Complaint Handling
  • Guest Relations
  • Customer Service
  • Computer Skills
  • Detail Oriented
  • Flexible Schedule
  • Knowledge of local area
  • Cash handling experience

Timeline

Guest Advocate

Target
10.2023 - Current

Customer Experience Manager

Michaels Craft Store
07.2021 - 05.2023

Cashier

Chick-Fil-A, Inc
10.2018 - 02.2019

High School Diploma -

Homeschooled

2 years Completed -

Wicomico High School

Some College (No Degree) - Forensic Science

Wor-Wic Community College

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Kaylee Bromley