Summary
Overview
Work History
Education
Skills
Volunteer Experience
Software
Certification
Timeline
Generic

Kaylee Coons

Parker,Colorado

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Worked at various jobs where customer experience was the priority and proved excellence in this area.

Overview

2
2
years of professional experience
1
1
Certification

Work History

BSC Digital Communications agent

BYUI
12.2023 - Current
  • Responsibilities include providing exceptional customer support, assisting students to resolve various issues and questions through emails and live chat, proficiently using company software including appointment scheduling and information databases, and protecting student confidential information.

Crumbl Cookies Shift Lead

Crumbl Cookies
08.2022 - 08.2023
  • Responsibilities include managing inventory and product throughout the shift, providing assignments and guidance for coworkers, resolving concerns for both fellow coworkers and customers, completing all necessary tasks to provide hand off for the next shift, and customer service.

Education

06.2023

06.2023

Skills

  • Communication
  • Human Resources Coordination
  • Leadership
  • Staff Training

Volunteer Experience

06/01/23, 07/01/23, Humanitarian trip - Cape Verde, Africa, Provided assistance in building a medical center, Teaching English to a community in need of support

Software

Appointment scheduling

Information database

Certification

  • FERPA Training - December 2023

Timeline

BSC Digital Communications agent

BYUI
12.2023 - Current

Crumbl Cookies Shift Lead

Crumbl Cookies
08.2022 - 08.2023

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Kaylee Coons