Kaylee Dusseau
Castle Rock,CO
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction at The Office Bar & Lounge by seamlessly integrating strong multitasking abilities and exceptional customer service skills. Specializing in efficient reservation handling and conflict resolution, I significantly contributed to a welcoming and organized guest experience, leveraging expertise in POS system operations and guest relations.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
The Office Bar & Lounge
11.2022 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Hostess/Restaurant Busser
The Famous Steakhouse
11.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Customer Service Food Service Worker
Passport Burgers
03.2021 - 10.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
No Degree - Adult Sign Language
Colorado Early Colleges
Castle Rock, CO05.2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Scheduling
- Handling Complaints
- Reservation handling
- Table Bussing
- Guest Relations
- Payment Processing
- POS system operations
Languages
sign language
Limited Working
Timeline
Restaurant Hostess
The Office Bar & Lounge
11.2022 - 10.2023
Hostess/Restaurant Busser
The Famous Steakhouse
11.2022 - 01.2023
Customer Service Food Service Worker
Passport Burgers
03.2021 - 10.2022
No Degree - Adult Sign Language
Colorado Early Colleges
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