Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Echevarria

Attica,NY

Summary

Dynamic and results-driven professional with a strong customer service focus and proven team leadership at Tops Friendly Markets. Skilled in decision-making, I excelled in enhancing employee performance and ensuring customer satisfaction, contributing to repeat business and a positive work environment.

Overview

4
4
years of professional experience

Work History

Manager on Duty

Tops Friendly Markets
03.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Crew Member

Burger King
09.2022 - 02.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Team Member

Six Flags Darien Lake
06.2021 - 10.2021

Education

High School Diploma -

Attica High School
Attica, NY
06-2022

Skills

  • Customer service focus
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Using POS systems
  • Accurate cash handling
  • Math skills

Timeline

Manager on Duty

Tops Friendly Markets
03.2023 - Current

Crew Member

Burger King
09.2022 - 02.2023

Team Member

Six Flags Darien Lake
06.2021 - 10.2021

High School Diploma -

Attica High School

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Kaylee Echevarria