Kaylee Ferguson
Macomb,IL
Summary
Adaptable professional with a background in optical services, service desk support, and kitchen operations. Recognized for strong communication, complaint resolution, and reliability in fast-paced settings. Focused on accurate service, efficient prioritization, and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Optician
Walmart
Macomb, Illinois
03.2024 - Current
- Reviewed prescriptions and confirmed lens specifications for accurate eyewear orders.
- Measured pupillary distance and fitting dimensions for proper eyeglass alignment.
- Assisted Walmart Vision Center customers with frame and style selection to improve the eyewear experience.
- Adjusted frame temples and nose pads for comfortable customer fit.
- Explained lens options, coatings, and care instructions to patients.
- Tracked patient progress during use of new lenses or frames.
- Recommended eye care products such as cleaning solutions and lens cases.
- Checked patient insurance details to confirm coverage for eyewear purchases.
- Organized and managed appointment schedules to optimize customer service.
Kitchen Worker
Caseys's General Stores
Macomb, Illinois
03.2023 - 04.2024
- Prepared Casey's fresh food items using store recipes and kitchen standards.
- Trained new kitchen staff on ingredient prep techniques and kitchen equipment operation to enhance team efficiency.
- Restocked ingredients, packaging, and display cases to ensure smooth kitchen operations.
- Checked product quality and freshness to maintain high service standards.
- Kept workstations, utensils, and food prep areas clean and organized.
- Assisted team members with various kitchen tasks to ensure efficient operations. with kitchen restocking and closing duties.
Service Manager
Hy-Vee
Macomb, Illinois
12.2021 - 03.2023
- Addressed customer complaints promptly to enhance satisfaction. quickly.
- Assisted with resolving guest concerns using Hy-Vee service standards.
- Supported Hy-Vee service desk operations and improved guest interactions.
- Trained cashiers and courtesy clerks on store procedures.
- Ensured accurate handling of register voids to maintain financial integrity., refunds, and payment adjustments.
- Coordinated front-end schedules with store leadership.
- Supported bagging, carryout, and curbside guest assistance.
- Maintained safety, cleanliness, and organization in service areas.
- Completed opening, closing, and shift-change tasks to maintain daily operational standards.
Education
High School Diploma -
Macomb High School
Macomb, IL05-2022
Some College (No Degree) - Early Childhood Education
Spoon River College
Macomb, ILSkills
- Eyewear fitting
- Optical sales
- Order verification
- Patient consultation
- Complaint resolution
- Customer service and support
- Staff training
- Critical thinking
- Problem solving
- Priority management
- Reliability and responsibility
- Clear communication
Timeline
Optician
Walmart
03.2024 - Current
Kitchen Worker
Caseys's General Stores
03.2023 - 04.2024
Service Manager
Hy-Vee
12.2021 - 03.2023
High School Diploma -
Macomb High School
Some College (No Degree) - Early Childhood Education
Spoon River College