Kaylee Griffin
Quincy,MA
Summary
Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator II
Tufts Medical Center
Boston, MA
10.2024 - Current
- Maintained orderly records for confidential files.
- Answered phones and routed calls to appropriate personnel.
- Maintained calendars for multiple executives.
- Provided administrative support to various departments within the organization.
- Created expense reports using company software applications.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Monitored inventory levels to ensure adequate supply for production needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Guided employees in handling difficult or complex problems.
Leasing Agent
Marina Bay Management Services
Quincy, MA
11.2022 - 10.2024
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Negotiated rental agreements with potential tenants.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Prepared monthly financial reports for management review.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Monitored rent collection activities and pursued delinquent accounts.
- Developed marketing strategies to attract new tenants.
- Managed multiple projects simultaneously while meeting deadlines.
- Performed administrative duties such as filing paperwork and updating databases.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Participated in community events related to leasing activities or tenant relations.
- Analyzed market trends to determine competitive rents for each unit type.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Maintained accurate records of correspondence with and from tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Escalated critical issues to property manager to deliver immediate resolution.
- Oversaw daily operations, maintenance, and administration of various properties.
- Increased occupancy through dynamic marketing initiatives.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Conducted informative and personalized tours, resulting in new leases.
- Received rent payments and tracked transactions in accounting software.
- Detailed application requirements and answered questions from prospective tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Used conflict resolution skills to quickly resolve issues among residents.
Memory Care Activities Assistant
Allerton House Weymouth
Weymoth, MA
03.2020 - 06.2021
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Encouraged residents to participate in leisure activities according to their abilities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Ensured that all participants were aware of potential risks associated with certain activities.
- Instructed staff on proper procedures for leading activities and providing support for residents' needs.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Attended training sessions related to therapeutic recreation services.
- Participated in special events such as birthday celebrations, holiday parties.
- Modified existing recreational programs according to the needs of individuals or groups.
- Provided emotional support when necessary during recreational activities.
- Documented progress notes regarding participant's involvement in recreational programming.
- Communicated regularly with family members about their loved ones' progress in recreational programming.
- Assisted with transportation arrangements for offsite activities when required.
- Maintained inventory of supplies related to recreational programming.
- Adapted equipment as needed for safe participation by individuals with disabilities or physical limitations.
- Kept activities spaces organized, clean and tidy.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Upheld positive quality of life standards for residents of all ability levels.
- Helped residents participate in activities with basic and advanced mobility support.
- Coordinated musical guests, movies and other types of resident entertainment.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Maintained adequate supplies to meet activities needs.
- Organized special trips for residents and accompanied groups throughout each excursion.
- Updated facility schedule and related records.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Completed and maintained time and attendance forms and inventory lists.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Met with staff to discuss rules, regulations and work-related problems.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Receptionist
Allerton House Weymouth
Weymouth, MA
02.2020 - 06.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Created badges for temporary personnel who entered the building on a daily basis.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Milton High School
Milton06-2019
Skills
- Filing
- Travel arrangements coordination
- Accounting ledger management
- Calendars management
- Microsoft Access
- Operation recommendations
- Microsoft Excel
- Workload management
- Team collaboration
- Telephone etiquette
- Google suite proficiency
- Office inventory management
- Expense tracking
- Schedule management
- File organization
- Attention to detail
- Proficient in EPIC
Timeline
Administrative Coordinator II
Tufts Medical Center
10.2024 - Current
Leasing Agent
Marina Bay Management Services
11.2022 - 10.2024
Memory Care Activities Assistant
Allerton House Weymouth
03.2020 - 06.2021
Receptionist
Allerton House Weymouth
02.2020 - 06.2021
Milton High School