Kaylee Hathaway
Hillsboro,OR
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
7
7
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
Beaverton, Oregon
08.2011 - 08.2016
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Ensured compliance with safety regulations and company policies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Sandwich Artist
SUBWAY®Restaurants
Beaverton , Oregon
06.2009 - 12.2009
- Tailored orders to address customer allergies and gluten concerns.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Informed customers of regular deals or monthly specials to upsell orders.
- Trimmed meats and cheeses for sandwiches as needed.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Stocked shelves with products and supplies.
- Answered guest questions, delivering most accurate and updated information available.
- Checked expiration dates on products to ensure freshness of items served to customers.
Education
High School Diploma -
Helinsview High School
Portland, OR06-2009
Skills
- Personnel development
- Operational budgeting
- Hourly shift management
- Store operations oversight
- Shift scheduling
- Strategic thinker
- Recruitment and hiring
- Reliable
- Store opening and closing
- Team leadership
- Problem-solving
- Team building
- Friendly and positive
- Outstanding communication skills
- Multitasking and organization
- Policies and procedures
Timeline
Store Manager
SUBWAY®Restaurants
08.2011 - 08.2016
Sandwich Artist
SUBWAY®Restaurants
06.2009 - 12.2009
High School Diploma -
Helinsview High School