Kaylee Irvin
Dwight,IL
Summary
A very dedicated and highly motivated individual that takes great pride in my job performance. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
Work History
Shift Leader
Pharmacann Inc.
Dwight, IL
08.2023 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness. Which included matching and checking all weights, units produced, and percentages processed.
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions, and promptly reported to maintenance for any corrective measures needed.
- Responsible for entering and ensuring all data entry of production and product inventory is correct.
Processing Technician
Pharmacann Inc.
Dwight, IL
02.2022 - 08.2023
- Ensured compliance with all safety regulations during the manufacturing process.
- Verified that all materials used in the production process meet required standards prior to use.
- Inspected finished products against specified criteria before releasing them for shipment.
- Documented non-conformance reports related to defective products or out-of-specification conditions.
- Utilized computer software programs such as Microsoft Office Suite for tracking and documenting information associated with job duties.
- Communicated effectively with supervisors regarding progress updates or changes in work assignments.
- Documented batch information on log sheet.
Shift Leader
Tractor Supply
Dwight, IL
01.2021 - 01.2022
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Submitted nightly report to store manager of any discrepancies, customer complaints, or shift issues.
- Sat in on conference calls with all stores within our territory to discuss and report any feedback on improving operations and sales.
Team Member
Tractor Supply Company
Dwight, IL
08.2020 - 01.2021
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Recognized potential theft situations and alerted supervisor immediately.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Stayed informed of company and store updates from leadership.
Education
High School Diploma -
Dwight Township Highschool
Dwight, IL05-2016
Skills
- Customer Service Management
- Production Reporting
- Interpersonal Relations
- Conflict Resolution
- Team Collaboration and Leadership
- Problem-Solving
- Safety processes and procedures
- Decision-making capabilities
- Issue Resolution
- Complaint resolution
- Team Supervision
- Inventory Counts
- Shift Paperwork Completion
- Cash Handling
- Quality Inspections
- Positive Attitude
- Ability to multitask
- Time management
- Analytical skills
Additional skills
- Organized with attention to detail.
- Professional attitude
- Conflict resolution and problem solving skills
- proficient in microsoft office word and excel
Timeline
Shift Leader
Pharmacann Inc.
08.2023 - Current
Processing Technician
Pharmacann Inc.
02.2022 - 08.2023
Shift Leader
Tractor Supply
01.2021 - 01.2022
Team Member
Tractor Supply Company
08.2020 - 01.2021
High School Diploma -
Dwight Township Highschool