Kaylee Jensen
Eugene,OR
Summary
Dynamic sales associate with proven expertise in customer engagement and relationship building at Spirit Halloween Store. Recognized for exceptional cash handling and problem-solving skills, enhancing customer satisfaction and loyalty. Adept at managing high-stress situations while maintaining a friendly demeanor, contributing to a positive shopping experience.
Overview
1
1
year of professional experience
Work History
Sales Associate
Spirit Halloween Store
Eugene, OR
09.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Crew Member
McDonald's
Eugene, OR
06.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- POS system operation
- Friendly and outgoing
- Customer engagement
Timeline
Sales Associate
Spirit Halloween Store
09.2024 - 11.2024
Crew Member
McDonald's
06.2023 - 10.2023