Kaylee Johnson
Roseville,CA
Summary
A driven student enrolled in a renowned college program for Communication Studies. A conscious and motivated student with honesty and dedication to successful leadership, communication, and teamwork skills. A natural leader and supportive classmate, working well with colleagues, students, and the community to create a diverse and inclusive office, campus, or workspace.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
University Of California, Santa Barbara
Goleta, CA
09.2023 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Responded to inquiries and room requests made online, by phone and via email.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Drafted professional business documents, spreadsheets and correspondence.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
Sales Associate
Madewell
Roseville, CA
06.2023 - 09.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
Childcare Provider
Brie Jackson
Roseville, CA
05.2018 - 01.2024
- Offering top-notch care to multiple children at once, ranging in age from 3 months to 6 years old.
- Accompanies children and remains in attendance for child safety.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Engaged with children on an individual basis to build positive, trusting relationships.
- Led hands-on activities consistent with child's interests and skills.
- Met and communicated regularly with parents to discuss children's activities and development.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted children in development of social, communication and problem-solving skills.
Team Member
Vitality Bowls
Roseville, CA
04.2021 - 09.2022
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Rotated through series of different stations based on team needs.
Mentor
National Charity League
Granite Bay, CA
05.2019 - 03.2022
- Provides guidance for younger members and classes to help them with any questions or obstacles.
- Plan and facilitate meetings for group of members.
- Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
Volunteer
National Charity League
Granite Bay, CA
05.2016 - 03.2022
- Alzheimer's Association: Distributed posters and flyers, worked photo booth and encouraged walkers to sign up for donations
- American Cancer Society: Set tables, decorated venue, served food and cleaned up after event
- Court Appointed Special Advocate (CASA): Decorated and set up venues and events, volunteered and served during events
- Saint Vincent De Paul Food Kitchen: Prepared and served food and meals to the less fortunate
- Gigi's Playhouse Sacramento: Set up and decorated venues, ran activities and events, encouraged child participation and engagement.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Helped with prep, set up and breakdown of community and public events.
- Assisted with and organized programs, events and activities to drive outreach initiatives.
Education
Bachelor of Arts - Communication
University of California, Santa Barbara
Santa Barbara, CA06.2026
Granite Bay High School
05.2022
Skills
- Problem-Solving
- Team Collaboration
- Time Management
- Attention to Detail
- Willingness to Learn
- Positive Attitude
- Computer Proficiency
- Appointment Scheduling
- Reliable and Punctual
- Scheduling and Calendar Management
- Verbal and Written Communication
- Courteous and Professional
- Oral and Writing Communication
- Customer Assistance and Interaction
- Teamwork and Collaboration
Timeline
Front Desk Receptionist
University Of California, Santa Barbara
09.2023 - Current
Sales Associate
Madewell
06.2023 - 09.2023
Team Member
Vitality Bowls
04.2021 - 09.2022
Mentor
National Charity League
05.2019 - 03.2022
Childcare Provider
Brie Jackson
05.2018 - 01.2024
Volunteer
National Charity League
05.2016 - 03.2022
Bachelor of Arts - Communication
University of California, Santa Barbara
Granite Bay High School
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