Kaylee LaFave
608 Franklin Street
Summary
Developed strong leadership and customer service skills in fast-paced retail and pharmacy environment. Demonstrates effective team management, problem-solving, and communication abilities. Seeking to transition into new field, leveraging these transferrable skills to drive success in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Kinney Drugs
Ogdensburg
02.2024 - Current
- Supervised daily shift operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve availability.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently meeting or exceeding expectations.
Sales Associate
Kinney Drugs
Ogdensburg
10.2022 - 02.2024
- Processed transactions efficiently using point-of-sale systems.
- Trained new staff on customer service protocols and sales techniques.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Implemented best practices for maintaining store cleanliness and organization standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Nursing
SUNY Canton
Canton, NYHigh School Diploma -
St Lawrence Central High School
Brasher Falls, NY06.2021
Skills
- Data entry proficiency
- Supporting pharmacy operations
- Resolving customer issues
- Inventory control and record keeping
- Schedule management
- Shift reporting
- Positive attitude
- Team motivation
- Strong verbal and written communication
- Employee training
Timeline
Shift Supervisor
Kinney Drugs
02.2024 - Current
Sales Associate
Kinney Drugs
10.2022 - 02.2024
Nursing
SUNY Canton
High School Diploma -
St Lawrence Central High School