Kaylee Mann
Newark,OH
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Kohls Department Store
10.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
Customer Service Associate
Quality Cleaners
08.2018 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered prompt service to prioritize customer needs.
Education
GED -
Newark High School
Newark, OH10.2020
Skills
- Complex Problem-Solving
- Customer Buying Habits
- Customer Service and Assistance
- Customer Complaint Resolution
- Customer Service
Timeline
Customer Service Associate
Kohls Department Store
10.2020 - Current
Customer Service Associate
Quality Cleaners
08.2018 - 12.2019
GED -
Newark High School
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