Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Mireles

Lansing,MI

Summary

Proven Manager at Spadstwisters, adept in team leadership and complex problem-solving. Excelled in enhancing staffing efficiency and customer service quality. Demonstrated expertise in schedule preparation and effective communication, achieving a harmonious work environment and elevated customer satisfaction.

Overview

5
5
years of professional experience

Work History

Manager

Spadstwisters
07.2024 - 12.2024
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Customer Service

Spadstwisters
06.2020 - 07.2024
  • Provided outstanding customer service.
  • Conducted customer service training sessions for new team members.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Supported team with customer service issues, voids and returns.

Education

High School Diploma -

East Lansing Highschool
East Lansing, MI
06-2021

Associate of Arts -

Lansing Community College
Lansing, MI
05-2025

Skills

  • Team leadership
  • Complex Problem-solving
  • Schedule preparation
  • Verbal and written communication
  • Customer service
  • Time management

Timeline

Manager

Spadstwisters
07.2024 - 12.2024

Customer Service

Spadstwisters
06.2020 - 07.2024

High School Diploma -

East Lansing Highschool

Associate of Arts -

Lansing Community College

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Kaylee Mireles