Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kaylee Moses

Placida

Summary

Dynamic and results-driven professional with extensive experience at Schuster Enterprises, excelling in customer service and team management. Proven ability in cash handling and food safety compliance, consistently enhancing customer satisfaction through effective communication and problem resolution. Recognized for maintaining high standards in order accuracy and fostering a positive dining experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Miller's Dockside
Boca Grande
02.2025 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took accurate food and drink orders from customers.
  • Delivered food and beverages promptly to tables.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Maintained cleanliness and organization of dining area.
  • Handled cash and processed payments efficiently at the register.
  • Managed customer inquiries and resolved issues effectively.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Certified Medication Technician

Five Star Senior Living
Port Charlotte
07.2024 - 02.2025
  • Administered medications to residents following established protocols and safety guidelines.
  • Monitored and documented vital signs to ensure patient health and safety.
  • Assisted nursing staff with patient care tasks and daily living activities.
  • Maintained accurate records of medication administration and resident response.
  • Ensured that medication was stored correctly according to manufacturer guidelines and facility policies.
  • Identified potential drug interactions and reported them promptly to the supervising nurse.
  • Responded quickly and appropriately to all emergency situations related to patient health issues.

Deli Clerk

Publix
Placida
04.2023 - 07.2024
  • Prepared and sliced meats, cheeses, and other deli items for customer orders.
  • Maintained cleanliness and organization of the deli counter and equipment.
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Operated deli scales and slicers to ensure precision in portioning products.
  • Managed inventory levels by restocking shelves and tracking product freshness.
  • Processed customer transactions accurately using point-of-sale systems effectively.
  • Followed safety guidelines for food handling and sanitation procedures consistently.

Customer Service Manager

Schuster Enterprises (Burger King)
Anniston
11.2018 - 10.2022
  • Managed customer inquiries and resolved issues in a fast-paced environment.
  • Trained and mentored staff on customer service best practices and procedures.
  • Monitored daily performance metrics to ensure compliance with service standards.
  • Coordinated schedules to maintain adequate staffing levels during peak hours.
  • Collaborated with management to create strategies for improving customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Education

Bachelor of Science - Nursing

Arizona College of Nursing
Sarasota, FL
02-2024

Skills

  • Food safety compliance
  • Time management
  • Check payment processing
  • Vital sign monitoring
  • Patient care
  • Front-of-house display creation
  • Upselling techniques
  • Cash handling
  • POS operation
  • Order accuracy
  • Calm demeanor
  • Shift management

Certification

  • CPR Certification July 2024-July 2026
  • Medication Technician Certification October 2024- October 2025

References

References available upon request.

Timeline

Server

Miller's Dockside
02.2025 - Current

Certified Medication Technician

Five Star Senior Living
07.2024 - 02.2025

Deli Clerk

Publix
04.2023 - 07.2024

Customer Service Manager

Schuster Enterprises (Burger King)
11.2018 - 10.2022

Bachelor of Science - Nursing

Arizona College of Nursing

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