Kaylee Nottage
Cheboygan,MI
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in medication dispensing and inventory control. Recognized for enhancing workflow efficiency and maintaining patient confidentiality. Strong problem-solving skills and a commitment to ethical practices ensure high-quality service delivery in fast-paced environments. Adept at collaborating with healthcare teams to optimize patient care.
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Petoskey, MI
07.2025 - Current
- Assisted customers with prescription inquiries and medication information.
- Processed prescriptions accurately using pharmacy management software.
- Maintained inventory levels through regular stock checks and restocking procedures.
- Collaborated with pharmacists to ensure safe medication dispensing practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Adhered to safety regulations and compliance standards within the pharmacy setting.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Resident Support Specialist
The Brook Retirement Communities
Cheboygan, MI
05.2023 - 06.2025
- Assisted residents with daily living activities, ensuring comfort and safety.
- Coordinated recreational activities to enhance resident engagement and well-being.
- Implemented feedback mechanisms for residents to improve service delivery.
- Trained new staff on resident care protocols and community policies.
- Maintained accurate records of resident needs and preferences for personalized care.
- Developed individualized support plans based on assessments of residents' requirements.
- Facilitated communication between residents, families, and staff to foster a supportive environment.
- Conducted regular safety checks to ensure a secure living environment for all residents and staff members.
- Provided transportation services for residents to attend appointments or participate in community events as needed.
- Contributed to a positive workplace culture by supporting colleagues, sharing insights and learning experiences, and actively participating in staff meetings and training sessions.
- Participated in ongoing professional development activities to stay current on industry trends, best practices, and regulatory requirements related to residential care services.
Patient Care Technician
McLaren Northern Michigan
Petoskey, MI
02.2024 - 10.2024
- Assisted in patient care activities, ensuring comfort and safety during procedures.
- Monitored vital signs, reporting any changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Supported patients with daily living activities, enhancing overall well-being and satisfaction.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Documented patient information accurately in electronic health records system.
- Participated in training new staff on procedures and best practices for patient care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Emergency Medical Responder
Otsego Lake Township Fire Department
Waters, MI
10.2023 - 06.2024
- Certified in adminstering first aid and CPR to patients in emergencies.
- Assisted with patient assessments and vital sign monitoring during transport.
- Collaborated with team members to ensure efficient emergency response operations.
- Maintained readiness of medical equipment and supplies for emergency calls.
- Documented patient care activities and maintained accurate records post-incident.
- Participated in regular training sessions to enhance emergency response skills.
- Communicated effectively with dispatchers and healthcare professionals on scene.
- Supported community outreach programs to promote health and safety awareness.
- Participated in ongoing training sessions and workshops to stay current on the latest advancements in emergency medical services.
- Upheld strict adherence to protocols, regulations, and procedures for maintaining a safe working environment for both patients and staff members.
Education
Emergency Medical Technician Basic Certification - Emergency Medical Services
Kinross EMS
Kincheloe, MI 03.2026
High School Diploma -
Homeschooled
Kingsley, MI03.2015
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Medication dispensing
- Pharmacy ethics
- Pharmacy and customer records management
- Drug inventory control
Accomplishments
- Reduced prescribing errors 80% by reaching out to prescribers to verify medication orders.
- Improved customer service standards by 85%.
Certification
- Licensed Emergency Medical Responder - since 2024
- EMT - Certified Emergency Medical Technician - since 2026
- BLS certified - since 2024
Timeline
Pharmacy Technician
Walgreens
07.2025 - Current
Patient Care Technician
McLaren Northern Michigan
02.2024 - 10.2024
Emergency Medical Responder
Otsego Lake Township Fire Department
10.2023 - 06.2024
Resident Support Specialist
The Brook Retirement Communities
05.2023 - 06.2025
Emergency Medical Technician Basic Certification - Emergency Medical Services
Kinross EMS
High School Diploma -
Homeschooled