Kaylee Ortner
Stuart,FL
Summary
Dedicated and dependable worker with 2 years of experience in fast paced customer service and hospitality environments as a host, busser, and lead host. Strong communication, multitasking, teamwork, and problem solving skills developed through handling busy shifts and assisting customers. Earned Florida Public Safety Telecommunicator Certification in April 2026 and will graduate high school in may 2026. Seeking an entry level 911 dispatcher position in Ohio where i can continue learning and growing my career.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
The Gafford
Stuart, FL
02.2026 - Current
- Assisted in training new staff on hostess procedures and customer service standards.
- Monitored wait times and communicated updates effectively to guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Checked in with servers to confirm preparedness before seating customers.
Restaurant Lead Hostess
Waterfront Downtown Stuart
Stuart, FL
04.2025 - 07.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Trained new host staff on hostess procedures and customer service standards.
Bistro Attendant
Courtyard Marriott
Stuart, FL
07.2025 - 01.2026
- Managed food and beverage orders efficiently, ensuring accuracy and quality standards.
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Monitored inventory levels, assisting in stock replenishment to minimize shortages or waste.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
Restaurant Busser
Pylos Greek Kuizina
Palm City, FL
06.2024 - 11.2024
- Restocked utensils and supplies to keep seamless flow during rush hours.
- Observed guest needs and communicated requests to waitstaff for improved service delivery.
- Kept close eye on customers leaving to quickly and timely clean and reset tables.
- Trained new staff in bussing and cleaning procedures.
- Completed opening and closing cleaning procedures
Education
High School Diploma -
Martin County High School
Stuart, FL05-2026
Skills
- Customer service
- Strong multitasking
- Complex Problem-solving
- Assertiveness
- Coordinating tasks
- Critical thinking
- Decision-making
- Teamwork and collaboration
Accomplishments
Completed 3 year Criminal Justice program (232 hours)
Certification
Florida Public Safety Telecommunicator Certification
Timeline
Restaurant Hostess
The Gafford
02.2026 - Current
Bistro Attendant
Courtyard Marriott
07.2025 - 01.2026
Restaurant Lead Hostess
Waterfront Downtown Stuart
04.2025 - 07.2026
Restaurant Busser
Pylos Greek Kuizina
06.2024 - 11.2024
High School Diploma -
Martin County High School