Kaylee Puttbach
Jacksonville,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Chili's Bar and Grill. Proven ability to enhance guest satisfaction through effective complaint resolution and efficient cash handling. Skilled in multitasking and POS operations, consistently delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Chili's Bar and Grill
Jacksonville
05.2015 - 01.2023
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed order accuracy by collaborating with kitchen staff to fulfill guest requests promptly.
- Assisted in training new team members on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Handled cash transactions efficiently, ensuring accurate end-of-shift financial reporting.
- Adapted quickly to high-pressure situations during peak hours, maintaining service quality.
- Resolved guest complaints effectively, fostering repeat business and customer loyalty.
- Collaborated with team members to optimize workflow and improve service speed during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Diploma of Higher Education -
Duncan U Fletcher High School
Jacksonville, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Multitasking
- POS system operations
- Time management
- Attention to detail
- High volume
Timeline
Server
Chili's Bar and Grill
05.2015 - 01.2023
Diploma of Higher Education -
Duncan U Fletcher High School