Kaylee Rivera
New York,NY
Summary
Passionate and dedicated professional with extensive experience in the medspa industry, committed to enhancing client wellness and beauty. Seeking to contribute my expertise in a dynamic environment while advancing my career in beauty and wellness.
Overview
4
4
years of professional experience
Work History
Call Center
StudioMD
02.2024 - Current
- Managed daily operations of a high-volume MedSpa call center, ensuring exceptional customer service and patient satisfaction.
- Supervised, trained, and mentored call center staff, fostering a professional and customer-focused environment.
- Handled patient inquiries, scheduled appointments, and provided detailed information on MedSpa services and products.
- Monitored call metrics and implementing process improvements to enhance efficiency and increase conversion rates.
- Developed and executed client retention strategies to maintain a loyal customer base and improve repeat business.
- Working with software like Zenoti, HeyMarket, Hubspot for Client communications and follow ups.
Coordinator
Ever/body
04.2021 - 10.2023
- Managed opening and closing procedures, ensuring readiness and organization for daily operations.
- Consulted with clients to provide detailed information on pricing, packages, and treatment options.
- Skilled in EMR systems for accurate patient record management and streamlined scheduling.
- Prepared treatment rooms to meet provider requirements, maintaining a clean and organized space.
- Help numbed clients with fillers and laser facials.
- Led morning huddles and coordinated meetings to align team members on daily goals and updates.
- Proficient in client loyalty programs, including Affirm and Alle, to enhance customer engagement.
- Responsible for ordering and inventory management of Botox and filler supplies.
- Extensive knowledge of advanced filler products, including Juvéderm and Restylane (e.g., Kysse, Refyne, Volbella).
- Planned and executed large-scale events for brand partnerships, hosting over 50 guest.
- Hosted brand events with prominent partners like Barbra Sturm, Empara, Sephora, and Supergoop.
- Utilized social media and marketing skills to promote services and grow client engagement as well as working with influencers.
- Supported front-of-house operations in collaboration with the Center Manager to maintain smooth service flow.
- Knowledgeable in facial treatments, including radio frequency and laser procedures like Morpheus and Clear + Brilliant
Education
Bachelor of Arts - English Literature
School of General Studies Columbia University
2970 Broadway New York NY 1002705-2018
Skills
- Customer Service
- Time Management
- Knowledge Management
- Knowledge of Medspa Services
- Conflict Resolution
- Organizational Skills
- Sales Experience
- Tech Knowledge
- Adaptability
- Professionalism and Discretion
Timeline
Call Center
StudioMD
02.2024 - Current
Coordinator
Ever/body
04.2021 - 10.2023
Bachelor of Arts - English Literature
School of General Studies Columbia University
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