Kaylee Roth
Wakeman
Summary
Dedicated sales associate known for enhancing customer experiences through exceptional service and teamwork. Proven ability to foster positive interactions, ensuring guest satisfaction and loyalty. I am also a reliable and adaptable professional with experience in fast-paced retail environments. Skilled in conflict resolution and guest relations, consistently enhancing customer satisfaction and loyalty. Prepared to leverage strong interpersonal skills to create positive shopping experiences.
Overview
1
1
Language
2
2
years of professional experience
Work History
Sales Associate
Dollar General Store
05.2026 - 07.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Stocked shelves with merchandise, optimizing product placement for visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Implemented promotional displays effectively to drive customer engagement and sales growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Crew Member
Wendy's
05.2025 - 04.2026
- Delivered exceptional customer service in fast-paced environment.
- Assisted in food preparation and assembly of orders accurately.
- Maintained cleanliness and organization of dining area and kitchen.
- Operated point-of-sale system efficiently to process transactions.
- Followed food safety regulations to uphold health standards consistently.
- Adapted quickly to changing priorities during busy shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Lifeguard
Kalahari Resorts Sandusky
03.2025 - 05.2025
- Monitored pool area to ensure guest safety and compliance with resort policies.
- Responded quickly to emergencies, providing first aid and CPR as needed.
- Conducted regular safety checks on equipment and facilities to maintain operational standards.
- Assisted in training new lifeguards on safety protocols and emergency procedures.
- Enforced rules and regulations to create a secure environment for guests and staff.
- Engaged guests by offering information about resort amenities and activities to enhance their experience.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
Food Champion
Taco Bell
10.2024 - 12.2024
- Prepared food items according to recipes and safety standards.
- Operated kitchen equipment efficiently to maintain food quality.
- Assisted in training new team members on operational procedures.
- Monitored inventory levels and communicated restocking needs.
- Ensured cleanliness and organization of workstations throughout shifts.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Reduced customer wait times by quickly operating customer window and sales register.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Education
High School Diploma -
Tri-Rivers Educational Computer Association
Marion, OH06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Flexible schedule
- Conflict resolution
- Guest relations
Languages
English
Native or Bilingual
Interests
- Community Cleanup
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Gardening
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Graphic Design
- Volunteering
- Auto Repair/Restoration
- Music
- Woodworking
- Virtual Reality
- Hiking
- Animal Care
- Swimming
- Yoga
- Astrology
- Digital Art and Animation
- Acting and Theater
Timeline
Sales Associate
Dollar General Store
05.2026 - 07.2026
Crew Member
Wendy's
05.2025 - 04.2026
Lifeguard
Kalahari Resorts Sandusky
03.2025 - 05.2025
Food Champion
Taco Bell
10.2024 - 12.2024
High School Diploma -
Tri-Rivers Educational Computer Association