Kaylee Simmons
Sebastian,FL
Summary
Poised individual with well-developed skills, which include customer service and working in high stress situations resulting from career spanning 7 years working in all different types of customer service roles. I am decisive multi-tasker with drive to take on new opportunities with great organization. I have been described as a “self starter” and “fast learner” from previous job titles.
Overview
7
7
years of professional experience
Work History
Service Advisor
Subaru of Melbourne
Melbourne, Florida
12.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
Server
Mulligans Bar & Grill
Vero Beach, Florida
12.2021 - 09.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Landscaper
Impact Landscaping & Irrigation
Ft. Pierce, Florida
05.2021 - 08.2021
- Planned and designed landscaping projects to meet customer needs and preferences.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Transported plants, turf and other materials to designated areas for installation.
- Applied fertilizers and pesticides according to safety regulations.
- Inspected property for signs of damage or infestation from pests or weeds.
- Laid sod on prepared surfaces for a finished look of the landscape design.
- Cleaned up debris after completing jobsite tasks.
Veterinary Receptionist
Highlands Animal Hospital
Sebastian, Florida
02.2020 - 06.2020
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Ordered office supplies as needed and maintained a clean reception area.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Kept track of client's payment history and updated account information accordingly.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
Baker
Publix
Sebastian, Florida
04.2017 - 02.2020
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Kept records of daily production numbers for each type of item produced.
- Rotated stock as needed to keep freshness intact.
- Inspected finished products before packaging them up for sale.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Education
High School Diploma -
Sebastian River High School
Sebastian, FL05-2017
Skills
- Team player mentality
- Goal-oriented mindset
- Documentation And Reporting
- Quality Control
- Cost Estimation
- Price Quoting
- Data Entry
- CRM Software
- Customer Service
- Computer Skills
- Repairs Scheduling
- Service Recommendations
- Customer Retention
- Service Estimates
- Attention to Detail
- Multitasking and Organization
- Handling Customer Complaints
- Reporting and documentation
- Listening Skills
- Client rapport
- Strong Work Ethic
- Excellent Communication
Timeline
Service Advisor
Subaru of Melbourne
12.2023 - Current
Server
Mulligans Bar & Grill
12.2021 - 09.2023
Landscaper
Impact Landscaping & Irrigation
05.2021 - 08.2021
Veterinary Receptionist
Highlands Animal Hospital
02.2020 - 06.2020
Baker
Publix
04.2017 - 02.2020
High School Diploma -
Sebastian River High School