KAYLEE SMITH
Southfield
Summary
Experienced customer service representative with strong oral and written communication abilities, active listening skills, and analytical problem-solving. Dedicated to enhancing customer experiences through service-oriented behaviors, anticipating customer needs, and delivering personalized solutions to foster long-term loyalty.
Overview
9
9
years of professional experience
Work History
Shift Leader
Starbucks
Canton, MI
09.2025 - Current
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Implemented operational improvements that enhanced workflow efficiency and reduced wait times.
- Trained new baristas on beverage preparation, equipment usage, and company policies.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock.
- Monitored cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Completed cash and credit card transactions accurately using POS software.
Petsmart Call Center Agent
Petsmart
Houston, TX
03.2023 - 06.2025
- Resolved customer inquiries via phone, email, and live chat support.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Documented customer interactions and transactions to ensure accurate future reference.
- Collaborated with team to consistently meet or exceed service goals.
- Worked closely with the team to meet or exceed service goals on a consistent basis.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Assisted high volume of customers daily with positive attitude and commitment to customer satisfaction.
Server
Texas Roadhouse
Houston, TX
05.2023 - 06.2024
- Managed multiple tables simultaneously, ensuring high service quality and customer satisfaction.
- Served food and beverages promptly, prioritizing customer needs to enhance dining experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collaborated with team members during busy shifts to streamline workflow and elevate guest satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Built strong relationships with regular customers by providing personalized service. with regular customers.
Pet's Hotel Assistant Manager
PetSmart
Bellevue, WA
01.2018 - 03.2023
- Performed tasks such as Checking in pets for day camp and boarding stays.
- Administered medication to dogs and cats.
- Provided the necessary care to pets / Transporting pet's to and from the vet.
- Demonstrated understanding of pet behavior and health issues Greeted customers and managed reservations to optimize booking process.
- Onboard new hires on processes, policies, and procedures.
- Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Onboard new hires of processes, policies, and procedures.
- Prepared reports on guest satisfaction levels and other metrics.
Pet's Hotel Care Associate
PetSmart
Bellevue, WA
01.2018 - 01.2019
- Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Explained lodging, grooming, and care services to pet owners while effectively cross-selling specialty products.
- Monitored animals during group play sessions, identifying signs of aggressive or fearful behavior to ensure safety.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Monitored client health issues, responding promptly to concerns to enhance pet well-being.
- Monitored and assisted residents through individual service plans.
Housekeeper
Harrah's Ak chin
- Applied deep-cleaning techniques to enhance sanitation in high-traffic areas.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Moved beds, sofas, and small furniture to clean baseboards and eliminate dust from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Developed checklists for daily stocking of housekeeping carts to streamline inventory management and minimize stockroom trips.
- Followed detailed cleaning checklist to ensure thoroughness in all cleaning tasks.
Education
No Degree - Animal Science
Eastern Michigan University
Ypsilanti, MI12-2033
GED - undefined
Mountain Pointe High School
Chandler, AZ05-2017
Skills
- Complaint Handling
- Client satisfaction
- Client satisfaction management
- Multitasking proficiency
- Organizational Skills
- Hospitality services
- Customer service
- Detail-oriented
- Food safety standards
- Beverage knowledge
- Precision in documentation
- Compassionate support
Timeline
Shift Leader
Starbucks
09.2025 - Current
Server
Texas Roadhouse
05.2023 - 06.2024
Petsmart Call Center Agent
Petsmart
03.2023 - 06.2025
Pet's Hotel Assistant Manager
PetSmart
01.2018 - 03.2023
Pet's Hotel Care Associate
PetSmart
01.2018 - 01.2019
GED - undefined
Mountain Pointe High School
Housekeeper
Harrah's Ak chin
No Degree - Animal Science
Eastern Michigan University