KAYLEE TYLER
Little Rock,AR
Summary
A dynamic professional with a proven ability to build relationships, adaptable leader with the ability to work independently and maintain critical thinking skills in the face of unforeseen challenges. Ability to manage multiple priorities, a fast learner, outstanding, and driven to provide excellent support to professional team. Strong work ethic, positive attitude, accurate, assertive, and adaptable.
Overview
7
7
years of professional experience
Work History
Medical Assistant
CARTI
11.2023 - Current
- Fulfill patient care responsibilities as assigned that include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, and preparing for exam
- Collect patient history, check vital signs, and perform screenings per provider guidelines
- Fulfill clerical responsibilities as assigned that include sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, completing forms/requisitions as needed; scheduling appointments; patient check-in and check-out; verifying insurance coverage and patient demographics; managing and updating charts to ensure that information is complete and filed appropriately
Customer Service Representative
First Collection Services
01.2022 - 08.2023
- Provided customer support by phone, email, or instant messages to consumers
- Tracked and document inbound support requests and ensured proper notation of customer
- Contacted customers to determine reason for payment delinquency and negotiate payment commitment
- Completed phone calls to meet required performance standards and metrics
- Confirmed and/or negotiated payment arrangements, research any discrepancies
Phlebotomist III
Baptist Health Medical Center
07.2020 - 01.2022
- Served patients by identifying the best method for retrieving blood samples and other specimens, preparing specimens for laboratory testing, and performing screening procedures
- Verified test requisitions by comparing information with nursing station log and bringing discrepancies to the attention of unit personnel
- Obtained blood specimens by performing venipunctures and finger sticks
- Tracked collected specimens by initialing, dating, and noting times of collection and maintaining daily tallies of collections performed
Technical Customer Support
Zebra Technology Consulting
05.2018 - 05.2020
- Communicates basic technical solutions to customers using effective communication
- Listening and comprehension skills
- Diffuses upset customers
- Fully document customer interactions in real-time
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- Identifies and escalates complex problems under direct supervision
- (WFH) (TEMP. POSITION)
Education
High School - undefined
Central High School
Little Rock, ARundefined
Pulaski Technical College
North Little Rock, ARSkills
- Strong proficiency with Internet, Windows-based PC, Microsoft Word, Excel, and Outlook
- Handle confidential information with integrity and professionalism within HIPAA Guidelines
- Outstanding organizational skills and conflict management skills with seasoned accuracy in the areas of medical terminology, scheduling, insurance verification, ICD, CPT, HCPS, scheduling, quality assurance, technical support, and customer engagement
- Ability to develop and drive new initiatives, work cross-departmentally, work within multidisciplinary teams, oversee projects to completion, and measure results
- Ability to interpret applicable law, regulation, policy, guidance and make sound operational decisions
- Highly analytic thinker with demonstrated talent for planning, initializing, and implementing operational procedures and streamlining complex work procedures
Timeline
Medical Assistant
CARTI
11.2023 - Current
Customer Service Representative
First Collection Services
01.2022 - 08.2023
Phlebotomist III
Baptist Health Medical Center
07.2020 - 01.2022
Technical Customer Support
Zebra Technology Consulting
05.2018 - 05.2020
High School - undefined
Central High School
undefined
Pulaski Technical College