Hi, I’m
Kaylee Van Bogaert
Saint Charles,IL
Summary
Enthusiastic, detailed oriented, self motivated operations specialist with knowledge of banking regulations and exceptional customer service, administrative, interpersonal, and communication skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
years of professional experience
Work History
Inn At Lampasas
Onsite Front Desk Clerk
03.2012 - 08.2013
Job overview
- Marketing and sales associate, providing all customer service inquiries from check in to complaint resolution for hotel guests
- Coordinator for events, including wedding parties and corporate event groups
- Partnered with local businesses to establish group sales and created promotion and marketing materials
- Handled additional responsibilities on the fly to ensure hotel guests were met with exceptional customer service
First Texas Bank
Operations Specialist
08.2013 - 06.2014
Job overview
- Operations specialist quickly gained additional responsibilities by efficiently and effectively prioritizing work load, following banking procedures, and completing training to ensure regulatory and risk compliance was in check, thus gaining trust in department as the go to person, duties include:
- Reconcile daily overdraft reports
- Process ACH and check stop payments from front line staff requests
- Monitor and track transactions, fund transfers, and business accounts for fraudulent activity
- Daily balancing of cashier's, expense, and interests checks utilizing Excel workbooks to accomplish
- Research and resolve internal accounting from branch transactions
- Review proof work for appropriate authorization and encoding discrepancies
- Retrieve date for required audits
- Basic training in: AML, OFAC, Security, Customer Privacy, Red Flags, and Office Security guidelines
- Provided subject manner expertise, solely updated employee manual to ensure compliance was up to date for training of others.
- Collected, arranged, and input information into database system.
Education
Waubonsee Community CollegeSugar Grove, IL
Associate of Applied Science from Business Administration
05.2023
Waubonsee Community CollegeSugar Grove, IL
Associate of Applied Science from Human Resource Management
05.2023
Lampasas High SchoolLampasas, TX
High School Diploma
05.2011
Skills
- Financial Services
- Accounting Operations complex problem solving
- Strong communications skills
- Ethical approach to finance
- General ledger accounting skills
- Detail oriented
Timeline
Operations Specialist
First Texas Bank
08.2013 - 06.2014
Onsite Front Desk Clerk
Inn At Lampasas
03.2012 - 08.2013
Waubonsee Community College
Associate of Applied Science from Business Administration
Waubonsee Community College
Associate of Applied Science from Human Resource Management
Lampasas High School
High School Diploma
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