Kaylee Wendell
Wichita Falls,TX
Summary
Dynamic professional with a proven track record in guest relations and staff management at Nothing Bundt Cakes. Skilled in training and mentoring teams while ensuring food safety compliance. Recognized for enhancing customer satisfaction and streamlining operations, contributing to a positive dining experience and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Front of House Manager
Nothing Bundt Cakes
Wichita Falls, TX
06.2022 - Current
- Managed front-of-house operations, ensuring exceptional customer service and satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Trained and mentored new team members on service standards and procedures.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Oversaw cash handling procedures, ensuring accuracy in transactions and reporting.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Collaborated with kitchen staff to streamline order flow and improve service efficiency.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Analyzed historical sales data and market trends to develop accurate sales forecasts and growth projections.
- Handled and processed invoices monthly.
Sunday School Teacher
FUMC Electra
Electra, TX
09.2019 - Current
- Developed engaging lesson plans to enhance children's understanding of biblical teachings.
- Fostered a positive learning environment through effective classroom management techniques.
- Assisted in organizing special events and activities to promote community involvement.
- Collaborated with fellow teachers to share resources and best practices for curriculum delivery.
Crew Member
Braum's Ice Cream & Dairy Store
Wichita Falls, TX
08.2020 - 11.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Operated point-of-sale system efficiently to process transactions accurately and quickly.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted with inventory management by restocking supplies and monitoring product freshness.
Education
High School Diploma -
Holliday High School
Holliday, TX05.2022
Associate of Science - Molecular And Cellular Biology
Vernon Community College
Wichita Falls, TX05.2023
Bachelor of Science - Cellular And Molecular Biology
Midwestern State University
Wichita Falls, TXSkills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- Performance evaluation
- Food safety compliance
- POS system operations
- Employee scheduling
- Team oversight
- Billing oversight
- Team building
- Customer service
- Inventory management
- Quality assurance
- ServSafe food manager
Timeline
Front of House Manager
Nothing Bundt Cakes
06.2022 - Current
Crew Member
Braum's Ice Cream & Dairy Store
08.2020 - 11.2021
Sunday School Teacher
FUMC Electra
09.2019 - Current
High School Diploma -
Holliday High School
Associate of Science - Molecular And Cellular Biology
Vernon Community College
Bachelor of Science - Cellular And Molecular Biology
Midwestern State University