Kaylee Wiles
Grand Rapids
Summary
With a proven track record at 76th Street Diner, I excel in multitasking and guest engagement, enhancing dining experiences and sales through exceptional service. My background spans from food service to education, where I fostered safe, supportive environments, showcasing my strong work ethic and problem-solving abilities. Learning new skills is always a good challenge for me.
Overview
13
13
years of professional experience
Work History
Server
76th Street Diner
08.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant Teacher
Childtime Learning Care Center
01.2019 - 06.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Gas Station Clerk
Family Fare
03.2012 - 10.2012
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
Education
High School Diploma -
Kellogsville High School
Grand Rapids, MI05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Problem-solving
- Friendly, positive attitude
Timeline
Server
76th Street Diner
08.2019 - Current
Assistant Teacher
Childtime Learning Care Center
01.2019 - 06.2019
Gas Station Clerk
Family Fare
03.2012 - 10.2012
High School Diploma -
Kellogsville High School
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