Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Wills

LaBelle

Summary

Professional with a strong work ethic and exceptional customer service skills, gained from my time at Shortcakes Sweet Shop and Eatery. Proven ability to enhance guest engagement and satisfaction through personalized service and effective multitasking. Recognized for consistently exceeding sales targets while maintaining a positive and professional demeanor in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Server

Shortcakes Sweet Shop and Eatery
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Realtor

Weatherford Realty Group
05.2024 - Current
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

Host

Outback Steakhouse
10.2022 - 07.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

Real Estate

Larson Education
Fort Myers, FL
05.2024

Labelle High School
LaBelle, FL
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • Team collaboration
  • Performance improvement
  • Multitasking and organization
  • Positive and professional
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Cool under pressure
  • Excellent communication

Timeline

Server

Shortcakes Sweet Shop and Eatery
10.2024 - Current

Realtor

Weatherford Realty Group
05.2024 - Current

Host

Outback Steakhouse
10.2022 - 07.2023

Real Estate

Larson Education

Labelle High School