KAYLEE ZUNIGA
Frisco
Summary
Experienced and bilingual customer service professional with a strong dedication to providing exceptional service. Thrives in a fast-paced retail environment and embraces opportunities for growth and learning. Demonstrates a keen understanding of product knowledge and sales techniques, coupled with excellent communication abilities. Eager to apply and further develop customer service and sales skills in future roles.
Overview
3
3
years of professional experience
Work History
Flight Attendant
American Airlines
06.2023 - 05.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Babysitter
Bambino
01.2021 - 02.2024
- Helped kids with special needs
- Directed children away from dangers and led indoor and outdoor activities
- Provided nurturing and positive environments for children's social and emotional development
- Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically
- Devised activities that aided children's physical and mental development
Family Nanny
Mrs.Frances
08.2021 - 01.2023
- Traveled with my family on a regular basis to assist with vacation activities and childcare
- Created safe environments for children to help them develop emotionally, socially, and intellectually
- More than 7 hours + awake during night time to take care of infants
- Assisted with bathing, dressing, brushing teeth, and diapering in order to promote good personal hygiene and oral health
- Coordinated after-school activities and transportation to practices and events for two children
Sales Assistant
Puma
12.2021 - 03.2022
- Assisting marketing team with products and merchandise for our sales corporations
- Provided prompt and courteous assistance to customers in person and over the phone
- Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion
- Used networking to expand my client base and market products to new and existing customers
- Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process
Lifeguard
Hawaiin Falls
05.2021 - 08.2021
- CPR certified
- I have been trained to respond to an emergency providing CPR and etc
- Warned patrons about unsafe or hazardous conditions and suggested alternative activities during closures
- Help customers with special needs and special requirements in order to comply all the safety regulations
- Provided customer service by assisting patrons with lost belongings
- Provided customers and guests with detailed safety rules and procedures for slides and activities, which resulted in a reduction in incidents
- Conduct safety and cleanliness inspections of recreational facilities
- Receiving training to use defibrillator
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX05-2025
Criminology -
Collin College
McKinney, TX03.2025
High School -
Liberty High School
Frisco, TX01.2021
Skills
- Customer training
- Data collection and analysis
- Goal-oriented
- Conflict resolution
- Team worker
- Multi-Task Management
- Community involvement
- Communication skills
- Self-motivated
- Attention to detail
Accomplishments
- Collin College Deans list
- Community Service
- KZ Charities
- Church Service
Languages
Spanish
Native or Bilingual
Timeline
Flight Attendant
American Airlines
06.2023 - 05.2024
Sales Assistant
Puma
12.2021 - 03.2022
Family Nanny
Mrs.Frances
08.2021 - 01.2023
Lifeguard
Hawaiin Falls
05.2021 - 08.2021
Babysitter
Bambino
01.2021 - 02.2024
High School -
Liberty High School
Bachelor of Science - Criminal Justice
University of North Texas
Criminology -
Collin College
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