Kaylee Davis
Watauga
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Grooming Salon Leader
PetSmart Charities
07.2024 - 01.2025
- Promoted the salon through engaging social media content showcasing before-and-after photos of satisfied furry clients, boosting brand visibility in the community.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution, ensuring client satisfaction and loyalty.
- Raised employee morale by fostering a positive work environment, recognizing achievements, and encouraging open communication among team members.
- Maintained compliance with industry regulations, including proper sanitation protocols and adherence to local licensing requirements.
Professional Pet Stylist
PetSmart Charities
08.2023 - 03.2025
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
- Developed strong relationships with customers, resulting in repeat business and positive referrals.
- Handled customer concerns professionally, working towards swift resolution while maintaining a positive rapport with clients.
Cashier
PetSmart Charities
08.2020 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
10.2017 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Travis B. Bryan High School
Bryan, TX05-2020
Skills
- Professionalism and ethics
- Continuing education commitment
- Teamwork
- Customer service
- Honest and dependable
- Time management
- Active listening
- Critical thinking
- Problem resolution
- Appointment scheduling
- Industry trends awareness
- Performance evaluations
Timeline
Grooming Salon Leader
PetSmart Charities
07.2024 - 01.2025
Professional Pet Stylist
PetSmart Charities
08.2023 - 03.2025
Cashier
PetSmart Charities
08.2020 - 06.2023
Front Desk Receptionist
Urban Air Trampoline and Adventure Park
10.2017 - 09.2019
High School Diploma -
Travis B. Bryan High School
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