Summary
Overview
Work History
Skills
Timeline
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Kayleen Hanley

Buffalo,NY

Summary

Professional server with experience in all different dining environments, delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.

Overview

2025
2025
years of professional experience

Work History

Front of House Manager

Colter Bay Buffalo
06.2023 - 11.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.

Head Server

Thin Man Buffalo
06.2016 - 07.2023
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Trained staff members on use of POS system.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Server

Cantina Loco
2015 - 2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Employee scheduling
  • Service prioritization

Timeline

Front of House Manager

Colter Bay Buffalo
06.2023 - 11.2024

Head Server

Thin Man Buffalo
06.2016 - 07.2023

Server

Cantina Loco
2015 - 2019

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Kayleen Hanley