KAYLEEN TOWNSEND
Pearland
Summary
Accomplished professional, equipped with extensive experience in Healthcare Sales and Marketing. Adept at working with Acute Care Case Managers, Physicians and Rehab facilities. Well-versed communicator and with excellent interpersonal, oral, and written communication skills.
Overview
37
37
years of professional experience
Work History
HEALTHCARE ACCOUNT EXECUTIVE
A PLACE FOR MOM, INC
01.2017 - Current
- Collaboration with Case Managers and Physicians to assist in safe discharges.
- Bedside meetings and extensive phone conversations with families to assist with coordination of Home Care, Assisted Living and or Personal Care Homes.
- Partner with communities to ensure smooth transition.
- Encourage families they can call me nights and weekends.
DIRECTOR OF MARKETING OPERATIONS
ENCOMPASS HOSPITAL
01.2015 - 01.2016
- Leader of a team of 7 Clinical Liaisons and 3 Admissions Liaisons to drive referrals, improve client satisfaction and accuracy of evaluations completed.
- Strategically contracted with clients to increase business. Constant communication with key clients, prior to project, mid-project status and post project results.
EXECUTIVE DIRECTOR OF SALES AND MARKETING (AKA: SWOT TEAM)
SAVA SENIOR CARE CONSULTING SERVICES
01.2014 - 01.2015
- Analysis and evaluation of personnel and system processes for admission process and then presentations to facility staff to improve customer satisfaction and community relationships.
- Collaborating with multiple physicians and CEO’s of hospitals to brand SAVA and gain preferred provider status at each facility.
MANAGER OF BUSINESS DEVELOPMENT, SALES AND MARKETING, OUTSOURCING
MEMORIAL HERMANN
01.2006 - 01.2013
- Strategic planning and implementation for growth in Home Health, Hospice, Respiratory and DME.
- Created power point presentation on entire service line and presented to multiple skilled nursing facilities administration and LTAC administration.
- Memorial Hermann “Employee of the Year” Nominee for 2013.
SALES AND MARKETING DIRECTOR
ATRIA ASSISTED LIVING
01.2004 - 01.2005
CHILDREN AND YOUTH PASTOR
CHAMPION FOREST BAPTIST CHURCH
01.1998 - 01.2004
CHILDREN’S Pastor
SECOND BAPTIST CHURCH
01.1988 - 01.1998
Education
Bachelor of Arts - Social Work
Baylor University
Waco, TX01.1984
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Memorial Hermann
01.2012
Skills
- Client engagement strategies
- Account management
- Relationship building and management
- Pipeline management
Timeline
HEALTHCARE ACCOUNT EXECUTIVE
A PLACE FOR MOM, INC
01.2017 - Current
DIRECTOR OF MARKETING OPERATIONS
ENCOMPASS HOSPITAL
01.2015 - 01.2016
EXECUTIVE DIRECTOR OF SALES AND MARKETING (AKA: SWOT TEAM)
SAVA SENIOR CARE CONSULTING SERVICES
01.2014 - 01.2015
MANAGER OF BUSINESS DEVELOPMENT, SALES AND MARKETING, OUTSOURCING
MEMORIAL HERMANN
01.2006 - 01.2013
SALES AND MARKETING DIRECTOR
ATRIA ASSISTED LIVING
01.2004 - 01.2005
CHILDREN AND YOUTH PASTOR
CHAMPION FOREST BAPTIST CHURCH
01.1998 - 01.2004
CHILDREN’S Pastor
SECOND BAPTIST CHURCH
01.1988 - 01.1998
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Memorial Hermann
Bachelor of Arts - Social Work
Baylor University
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