Kayleigh Ellis
Boyd,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomy Team Lead
Laboratory Corporation of America
Decatur, TX
10.2020 - 06.2025
- Supervised daily phlebotomy operations to ensure compliance with safety and quality standards.
- Trained and mentored new team members on best practices and protocols in specimen collection.
- Coordinated scheduling of phlebotomists to optimize workflow efficiency and patient care.
- Implemented process improvements that enhanced turnaround times for specimen processing.
- Supervised daily operations of phlebotomy department to ensure compliance with safety standards.
- Conducted regular audits of equipment and supplies to maintain operational readiness.
Phlebotomist
CPL
Kissimmee, FL
01.2019 - 10.2020
- Collected blood samples efficiently, ensuring patient comfort and adherence to safety protocols.
- Prepared laboratory specimens for testing, maintaining accuracy in labeling and documentation.
- Educated patients on procedures, alleviating anxiety and promoting trust in healthcare services.
- Managed inventory of phlebotomy supplies, optimizing stock levels for uninterrupted operations.
Patient Service Technician Specialist
LabCorp
Fort Worth, TX
08.2018 - 12.2018
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Assisted in collecting and processing specimens, ensuring adherence to safety protocols.
- Communicated effectively with patients regarding test procedures and results to improve satisfaction.
- Trained new staff on laboratory protocols and customer service techniques to ensure consistency.
Insurance Adjuster Apprentice
4Padjusting
Fort Worth, TX
06.2016 - 08.2018
- Evaluated insurance claims to determine validity and coverage under policy guidelines.
- Conducted thorough investigations, collecting evidence and documentation for accurate claim assessments.
- Collaborated with clients and stakeholders to resolve disputes and facilitate timely claim settlements.
- Mentored junior adjusters, providing training on best practices in claims processing and negotiation techniques.
Education
Bachelor of Science - Healthcare Compliance And Regulation
Arizona State University
Tempe, AZ08-2025
Skills
- HIPAA regulations
- Adaptable to change
- Staff training and development
- Quality control management
- Staff management
- Regulatory compliance
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- HIPAA compliance
- Microsoft powerapps
Certification
CHC Certification
CPR, AED & First Aid Certifications
CSP Certification
Timeline
Phlebotomy Team Lead
Laboratory Corporation of America
10.2020 - 06.2025
Phlebotomist
CPL
01.2019 - 10.2020
Patient Service Technician Specialist
LabCorp
08.2018 - 12.2018
Insurance Adjuster Apprentice
4Padjusting
06.2016 - 08.2018
Bachelor of Science - Healthcare Compliance And Regulation
Arizona State University