Kayleigh Ford
Grand Rapids,Michigan
Summary
Dynamic customer service professional with extensive experience at Pet Vet Family Pet Care Center, excelling in complaint handling and client relations. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in CRM software and adept at managing high call volumes while fostering long-term client loyalty.
Knowledgeable Desired Position with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
CSR
Pet Vet Family Pet Care Center
Kalamazoo, MI
01.2025 - 07.2025
- Assisted clients in scheduling appointments and managing pet care needs effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated pet owners on health care options and preventive measures for their pets.
- Maintained accurate records of client interactions and pet medical histories using practice management software.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Customer Support Specialist
Petco Animal Supplies Stores Inc.
Kalamazoo, MI
07.2024 - 01.2025
- Provided exceptional customer service through effective communication and problem-solving techniques.
- Assisted customers in selecting pet supplies, ensuring an informative and personalized shopping experience.
- Resolved customer inquiries efficiently, utilizing knowledge of products and services to enhance satisfaction.
- Collaborated with team members to maintain a well-organized store environment, promoting optimal product displays.
Server
University Roadhouse
Kalamazoo, MI
08.2023 - 01.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments to optimize guest flow and minimize wait times.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu knowledge and service protocols.
Lead Barista
Starbucks
Grand Rapids, MI
07.2020 - 01.2023
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Managed daily operations, ensuring efficient workflow during peak hours.
- Developed and implemented strategies to enhance customer experience and satisfaction.
- Oversaw inventory management, including ordering supplies and maintaining stock levels.
- Collaborated with team members to create a positive work environment and foster teamwork.
- Conducted regular coffee tastings to educate staff on product offerings and quality standards.
Education
Business
Grand Rapids Community College
Grand Rapids, MISports Management
Western Michigan University
Kalamazoo, MISkills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Microsoft outlook
- Documentation
- Scheduling
- Payment processing
- Client relations
- Call center operations
- POS systems expert
Languages
Sign language
Professional Working
Timeline
CSR
Pet Vet Family Pet Care Center
01.2025 - 07.2025
Customer Support Specialist
Petco Animal Supplies Stores Inc.
07.2024 - 01.2025
Server
University Roadhouse
08.2023 - 01.2024
Lead Barista
Starbucks
07.2020 - 01.2023
Business
Grand Rapids Community College
Sports Management
Western Michigan University