Kaylen Cianfarani
Longmeadow,MA
Summary
Customer-oriented Store Manager offering over [Number] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
Village Food Mart
Hampden, MA
10.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated POS system with new products and promotional offers.
- Recruited, trained and supervised new employees.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Planned special promotions or discounts based on market trends.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed regular price checks to ensure competitive pricing.
- Updated and maintained store signage and displays.
Marketing Manager
90 Meat Outlet
Springfield, MA
06.2020 - 10.2022
- Responsible for posting consistent, informative, and dynamic content on various social media accounts for each company
- Work closely with managers to produce a monthly calendar of promotional sale ideas
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Collaborate with various media outlets including local radio, TV, and newspaper companies for advertisements
- Performed market analysis to better understand target audiences.
- Planned advertising campaigns for online, print and other mediums.
- Generated ideas to increase sales through creative promotions.
- Monitored competitors' activities to keep up with industry trends.
Cashier
Armata's Market
Longmeadow, MA
09.2014 - 06.2020
- Perform a variety of tasks and assist with office paperwork
- Assist in training new hires on store protocol and serve as point person
- Follow MA State policies for facilitating the lottery sales process
- Communicate effectively with upper managements on shift responsibilities
- Rotate between grocery, front-end and dairy departments when needed
Marketing Intern
Armata's Market
Longmeadow, MA
08.2019 - 05.2020
- Work directly with Marketing Specialist to develop consistent content and schedule advertisements
- Research competitors content, products and upcoming events to stay relevant and up to date on marketing trends
Office Assistant Intern
Allegiance Nursing
Springfield, MA
05.2019 - 07.2019
- Conducted phone interviews with potential candidates following guidelines
- Filed paperwork, updated and revamped employee information in databases
- Utilized QuickBooks to accurately record monthly financials
Education
Bachelor of Science - Business Management
Westfield State University
Westfield, MA05-2020
Skills
- Store Merchandising
- Report Generation
- Retail Inventory Management
- Store Operations Oversight
- Employee Training
- POS Systems
- Customer Service
- Cash Management
- Employee Scheduling
- MS Office Proficient
- Vendor/Supplier Relations
Timeline
Store Manager
Village Food Mart
10.2022 - Current
Marketing Manager
90 Meat Outlet
06.2020 - 10.2022
Marketing Intern
Armata's Market
08.2019 - 05.2020
Office Assistant Intern
Allegiance Nursing
05.2019 - 07.2019
Cashier
Armata's Market
09.2014 - 06.2020
Bachelor of Science - Business Management
Westfield State University
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