Kaylen Kelley
Austin
Summary
Experienced fine dining server looking for a full-time opportunity in Austin, TX. As a server, I prioritize guest experience, a positive attitude, teamwork, and professionalism in the workplace. I take my job seriously and love to provide a memorable experience for guests.
Overview
7
7
years of professional experience
Work History
Server
Piney Creek Chop House
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system (Toast) to place orders, manage bills, and handle complimentary items
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Server
Oscar's Brewing Company
02.2018 - 01.2022
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to be productive
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
Education
Bachelor of Science - Business Administration And Management
Texas State University
San Marcos, TX05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Fine Dining
- Toast
- Ninja Service
- Upselling
- Team Work
- Table Setting
- Wine service
- Wine Pairings
- Positive and professional
Timeline
Server
Piney Creek Chop House
01.2022 - Current
Server
Oscar's Brewing Company
02.2018 - 01.2022
Bachelor of Science - Business Administration And Management
Texas State University
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