Kaylena DeVincentis
Naugatuck
Summary
Dedicated Shift Leader with a strong focus on customer service, team supervision, and problem solving. Committed to maintaining a collaborative work environment. Experienced in cash handling, data entry, and inventory management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin
Naugatuck
03.2020 - Current
- Resolved customer complaints promptly to maintain service quality.
- Monitored team performance and provided constructive feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Evaluated employee performance, delivering individualized feedback and praise.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Fostered a team-oriented environment to increase morale and productivity.
- Handled emergency situations with composure and in accordance with company guidelines.
- Utilized POS systems efficiently for order processing and inventory management.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Ensured compliance with health and safety regulations in food preparation areas.
Education
High School Diploma -
Naugatuck High School
Naugatuck, CT06-2020
Skills
- Cash handling
- Customer service
- POS systems
- Team supervision
- Resource management
- Inventory management
- Quality assurance
- Team building
- Training development
- Food safety compliance
- Problem solving
- Effective communication
- Constructive feedback
- Performance evaluation
- Situation management
- Networking
- Analytical and critical thinking
- Computer skills
- Calm under pressure
- Time management
- Conflict resolution
- Data entry
- Multitasking
- Excellent communication
- Social perceptiveness
- Friendly, positive attitude
Certification
Serve Safe Certified
Timeline
Shift Leader
Dunkin
03.2020 - Current
High School Diploma -
Naugatuck High School